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Inspection on 05/02/10 for 320 Hempstead Road

Also see our care home review for 320 Hempstead Road for more information

This is the latest available inspection report for this service, carried out on 5th February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 320 Hempstead Road The quality rating for this care home is: The rating was made on: two star good service 2 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Griffiths Date of this annual service review: 2 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 320 Hempstead Road Gillingham Kent ME7 3QH 01634365201 01634234861 Telephone number: Fax number: Email address: Provider web address:   glebe.house@theavenuestrust.co.uk Avenues Support Services Name of registered provider(s): Name of registered manager (if applicable) Mrs Juliet Morrell Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users to be accommodated is four (4). The registered person may provide the following category of service only: Care home only - (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager has been registered since the last key inspection. 2 3 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 320 Hempstead Road is a 4 bedded home situated in a residential area of Gillingham supporting up to 4 people with learning disabilities. The house is arranged over two floors and provides single en-suite rooms for all of the service users. There are a good-sized garden to the rear of the home and ample Annual Service Review Page 2 of 6 parking in the driveway. The home came under the management of The Avenues Trust in September 2008, which is an expanding organisation specialising in residential care for people with learning disabilities. The current fees for the service are 2572.56 pounds per week. Information about the service and facilities of the home are available in the Service User Guide that is available on request from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager of the home was registered with the Commission in August 2009. She has told us, in the AQAA, about the developments made since the last inspection to improve the service for the people using it. This includes people being supported to access adult education services and to pursue their aspirations through the use of person centred planning tools. Everyone in the home now has a bus pass to allow them to access their local community freely. The manager has told us that the staff team use a number of creative ways to communicate and engage with people and to present them with opportunities to try something new. There are regular formal and informal ways that the manager uses to gather feedback about the service from service users and their families. The manager of the home tells us that people have become more independent and this has resulted in a reduction in challenging behaviours. They are now accessing the community for activities more frequently. All the staff have updated their medication training and all service users now have their health needs met through their own health action plan. There were two requirements made following the last inspection of the service on 23rd Annual Service Review Page 4 of 6 January 2009. The manager of the home wrote to us in March 2009 to inform us that these had been addressed. We sent surveys to some of the people living in the home and these were returned prior to this review. People that know the service users well had helped them to complete the surveys. The surveys gave positive feedback about the service provided and showed that staff respect the individual choices people make. The manager also told us, in the AQAA, that quality surveys are regularly sent to people using the service, and other stakeholders, in order to gather their views. The surveys told us that two people know how to make a complaint if they need to, one person did not know but knew they could talk to their keyworker if they had concerns. The home has demonstrated that they respond to and resolve any complaints effectively. There have been no complaints or concerns received about the service by the Care Quality Commission. The home continues to let us know about important things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29th January 2011. However, services will be regulated under new legislation from October 2010 and therefore the inspection schedule may change. Additionally, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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