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Inspection on 27/11/09 for 6 Northumberland Road

Also see our care home review for 6 Northumberland Road for more information

This is the latest available inspection report for this service, carried out on 27th November 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 6 Northumberland Road The quality rating for this care home is: The rating was made on: two star good service 1 9 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Melanie Edwards Date of this annual service review: 2 4 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 6 Northumberland Road Redland Bristol BS6 7AU 0 Telephone number: Fax number: Email address: Provider web address:   None admin@aspectsandmilestones.org.uk Aspects and Milestones Trust Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 1 May accommodate up to 5 persons aged 18 years and over requiring personal care. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 6 Northumberland Road is operated by Aspects and Milestones Care Trust, a health and social care charity. The house is an older property which blends in well with neighbouring homes and is within walking distance of local shops, amenities and bus routes. The accommodation is arranged over three floors and there are gardens at the front and rear of the home. There are single bedrooms on all floors of the home and sufficient toilet, bathroom and shower facilities, which people share. The communal areas consist of a lounge diner, kitchen, utility room and separate lounge which is the designated smoking room in the home. This room is well ventilated and has sufficient seating for the three people that smoke. There is no disabled access or lift facilities, so the home is not currently suitable for people who have severe mobility problems or use a wheelchair. Annual Service Review Page 2 of 6 1 9 1 1 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked the following range of information that we have received and asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment document that looks in detail at how well outcomes are being met for residents. It also gave us some numerical information about the service. What other people have told us about the service. What the service has told us about things that have happened in the service. We call this legal reporting of important events Regulation 37 notifications and they are a legal requirement of all registered services The outcomes from the last key inspection. What has this told us about the service? When we did the last key inspection we found the following outcomes when we looked at what the home does well that we have quoted for this Annual Service Review as we think that these good outcomes will still apply:Service users we spoke with and those who wrote to us said they are happy living in the home and are very well supported by staff. They were seen to be supported in a caring respectful and confident way by each member of staff. There are many positive comments from service users which have been reflected in this report. Each person who lives in the home is well supported to make informed choices and decisions in their daily lives. Service users views are central to the running of the home. The service continues to offer care and support in a consistent manner where the needs of the individual are met by staff who have a clear understanding of those needs. The standard of care planning and record keeping is good. Activities are based on personal goals and choices and the staff are pro-active in supporting service users. We read some really helpful information in the AQAA document about how the views of residents are promoted and incorporated into what the home does. It is apparent that the a really importance and high priority is based on ensuring there are many ways for residents to make their views known in the home . The AQAA document also explains really well how the home ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what they do: We continue to adhere to the Trusts procedures and policies regarding equality and diversity ,which ensure that our organization conforms to legislative requirements at every level of its operation. All referrals are considered on the grounds of whether that individual would be compatible in terms of personality with the existing residents. Our admission procedure and criteria clearly demonstrate, as described in our statement of purpose, the intention to eschew all forms of Annual Service Review Page 4 of 6 discrimination on the grounds of race,disability,gender identity, sexual orientation , religion or belief. Our recruitment process aims to evaluate candidates according to ability. All service users who wish to are included and involved in the recruitment process. The importance of diversity and equal opportunities is addressed with the service users as part of the work undertaken to enable them to participate. As a staff team we aim to challenge any discrimination as it arises and to promote diversity and equality in all pertinent conversations. The evidence we looked at for this annual service review tells us that the home still tell us about important things that have happened since our last key inspection. The home have shown that they have managed issues well. The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 19th of November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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