This is the latest available inspection report for this service, carried out on 26th November 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: 7 to 9 Third Avenue The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Marshall Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 7/9 Third Avenue Wickford Essex SS11 8RF 01268571865 F/P01268571865 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Estuary Housing Association Ltd Number of places (if applicable): Under 65 Over 65 6 6 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 7/9 Third Avenue is two bungalows joined together and is home to six people with learning disabilities aged between 18-84 years old. The home has a big garden and there is space at the front of the building to park its mini-bus and it is close to Wickford town centre and there are shops nearby. Everyone living in 7/9 Third Avenue has their own bedroom. At the time of the last key inspection people paid a weekly contribution of between £65.20 and £102.90 towards the weekly costs of £2012.98 and they paid extra for shower gel, bubble bath, talc, hairdressing, chiropody and aromotherapy. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for since the last key inspection. We looked at any notices that we have received under Regulation 37; these are the details of illness, death, injury or any other event in the care home that affects peoples well being. We asked the manager to complete an annual quality assurance assessment (AQAA) form. This form is for the manager to carry out a self-assessment of how well the outcomes of people using their services are being met. We sent questionnaires to some of the people who use the service, some of their relatives, to some of the staff and to some health and social care professionals to enable us to obtain their views on how well the home is run. We looked at the last report that was written as a result of the homes last key inspection. What has this told us about the service? The manager sent us the homes annual quality assurance assessment (AQAA) when we asked for it . The AQAA did not provide all of the information that we had asked for; it did not show if the home had an action plan for delivering best practice in the prevention and control of infection, there was no information about drugs and medication and there was no information on nutritional screening. The AQAA asks for information on the homes recruitment practice and it also asks if the home has a staff development plan; both sections were not completed. The AQAA also showed that some of the homes policies and procedures had not been reviewed since 2004. The AQAA showed that there had been one complaint made in the past twelve months that had been resolved within twenty-eight days, however it did not show if the complaint had been upheld and it also showed that a complaint was awaiting an outcome. We telephoned the home to clarify the above points and were told that the acting manager was not working in the home and that the staff did not know when he would return. The staff member answering the telephone informed us that the acting manager was currently working at the head office of Estuary Housing Association. We were unable to speak with the responsible individual of the home as they were unavailable and we were told by an administrator that a service manager would telephone or email us to confirm the management arrangements of the home whilst the acting manager is not there. As a result of our call we were contacted by the service manager who said that an experienced manager was due to start work at 7-9 Third Avenue the following Monday; it was confirmed that she did. The last key inspection took place on 4/11/08 and the service was rated as a two star service; The last report showed that the people living in 7-9 Third Avenue lived in a well run home that was run in their best interests. Annual Service Review Page 3 of 5 At the time of writing this report we had not receive any completed surveys from the people using the service, or from their relatives, or from any health and social care professionals or from any of the staff that work in the home. We spoke to three staff members on the telephone and they told us that they had not been asked to complete any surveys and that they had not seen any in the home. As a result of all of the information that we looked at our judgement is that we have concerns about the current management situation at 7-9 Third Avenue and we will be monitoring the service closely. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 04/11/2010. However we can inspect at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 4 of 5 Reader Information
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