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Inspection on 20/11/09 for 75 Ludford Road

Also see our care home review for 75 Ludford Road for more information

This is the latest available inspection report for this service, carried out on 20th November 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 75 Ludford Road The quality rating for this care home is: The rating was made on: three star excellent service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brenda ONeill Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 75 Ludford Road Bartley Green Birmingham West Midlands B32 3PQ 6080800 01216838855 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mind in Birmingham Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 75 Ludford Road is a home that provides care and support for 8 people with mental health issues who are aged between 18 and 65 years. The unit is managed by MIND and the accommodation owned by Focus Housing who take responsibility for the maintenance and upkeep of the building. The accommodation provided consists of eight single bedrooms. The home in the main is Annual Service Review Page 2 of 6 2 5 1 1 2 0 0 8 decorated to a high standard. The communal space consists of one large lounge and a dining room. There is also a large kitchen. The rear garden is very pleasant, having a sheltered seating area, lawn and bedding plants. Within a close distance to the home there are a range of community facilities including, shops, pubs, churches, leisure facilities and a medical centre. The immediate area has a good public transport system. The service user guide for the home gives details of the fees charged. The home should be contacted for the current rates. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The AQAA told us that the home have made changes as a direct result of listening to the people living in the home. These were detailed as: The service user has the opportunity to become involved in writing their daily notes, care/support plans and reviews. Service users are actively encouraged to take part in the recruitment of staff after receiving training. Service users have the opportunity to deliver training to service users and staff. We have introduced a service user produced news letter for all our service users. Recovery in action scheme is being piloted within the organisation. There are also further changes and improvements planned as a result of listening to the people living in the home. These were detailed as: To widen and promote the development of a broader range of move on accommodation opportunities available to service users therefore working towards ensuring promotion of more independent living. To develop a programme for peer Annual Service Review Page 4 of 6 support for people who use our services. To roll out the positive changes which have come from service user involvement group, service user meetings, to have more in house activities for those service users who do not want to use community facilities. Surveys returned to us by the people living in the home included some very positive comments in the section that asked what the home does well. People were clearly satisfied with the service they were receiving. Comments included: The home helps people get skills back. Always plenty of food for us. Always in good cleaning order, looks nice all the time. Staff always nice and polite although I get on their nerves. The home and staff care all the residents and they look after us really well and there are lots of things to do i.e. bingo, quiz nights, out and about. Support me somewhere to live. A nice place to live and clean Yes I like to live here and I am much better than I have been. Provides care for mental ill people. Cooking pay the bills. The home is great. Although all the surveys indicated people knew who to speak to if they were not happy three of the six returned indicated people did not know how to make a complaint. This should be addressed by the manager in the future meetings held with the people living in the home. Prior to this report being made final the manager told us this issue had been addressed with the people living in the home. The information on the AQAA shows us that there has been no staff turnover at the home since the last key inspection which is very good for the continuity of care of the people living in the home. All the staff have a minimum of an NVQ level 2 qualification ensuring they have the necessary skills and knowledge to care for the people living in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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