This is the latest available inspection report for this service, carried out on 9th June 2010.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Random inspection report
Care homes for adults (18-65 years)
Name: Address: Alvechurch Road, 76 76 Alvechurch Road West Heath Birmingham West Midlands B31 3QW three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jonathan Potts Date: 0 9 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Alvechurch Road, 76 76 Alvechurch Road West Heath Birmingham West Midlands B31 3QW 01212580887 01214758741 beverley.hayles@fch.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Beverley Hayles Type of registration: Number of places registered: Conditions of registration: Category(ies) : Friendship Care and Housing Association care home 6 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Date of last inspection Brief description of the care home 76 Alvechurch Road is registered to provide accommodation, care and support for up to six adults with learning disabilities. The house is a spacious domestic-scale property located in the West Heath area of Birmingham, close to shops and local amenities, and
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home well served by public transport. There is off-road parking at the front of the house. Accommodation is provided in single bedrooms, two on the ground floor and four on the first floor, which can be accessed either by the main staircase or by a passenger lift. Downstairs there is a good-sized lounge / dining room, kitchen and separate laundry. There is also an assisted shower room, with w.c. and wash hand basin, and a further separate w.c. Upstairs are two bathrooms (one assisted), both with w.c. and wash hand basins. The office is also situated on the first floor. To the rear of the property is a secure private garden, with a patio and seating area, and lawn edged with planted border. The current range of fees charged by this service is £326.44 - £743.19 per week. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
When we arrived at the home we there were two people living in the home in, with two staff and the manager on duty. We spoke to the two individuals who seemed happy and content and from observation relaxed with the staff on duty. Interaction between the staff and people living at the home was appropriate, with people living at the home supported and their independence encouraged. One individual told us that they liked the home and that staff supported their independence. They told us of a befriending service that they had recently become involved with and how they liked their friend. They also told us about the social activities the home supported them to attend and how they enjoyed these. The other individual we spoke to told us about staff supporting them to go to the bank and shops. People living at the home have involvement in organizations such as Share Friends and Stars in the Sky (as one person living at the home told us). This helps them have a say in some of the services available to people with a learning disability in the area. We saw numerous photographs and certificates in the house that showed the people living at the home also take up and use community services and training courses. We saw how the home has supported one individual to travel independently with the Community Option team, this leading to their completion of travel training. We saw that this included the completion of a risk assessment that is signed and agreed by the trainer, the individual taking the training and the key worker. We saw that the staff have developed hospital books with people living at the home so that there is easy to read (pictorial) information that they can take with them if they need to go to hospital or see health professionals. This book sets out need to know information about the person that will help people that they may not have met before know them better. These books include information about their needs, likes, dislikes and how people communicate for example. We saw that there are easy to read/pictorial complaints and adult protection procedures on display in the house. The manager told us that key workers are explaining what safeguarding and protection are to people living at the home in bite size chunks of information so that it is easier to understand. When this is completed the manager said she would expect the process to be repeated to reinforce the importance of peoples safety. In addition people living at the home have attended a community safety course with the Fire service that uses mock ups of the community (such as shops) to replicate what may be a dangerous situation for people, and how they can protect themselves. The course also includes fire safety awareness. We discussed with the manager about who was the appointee for people living at the home. She confirmed that the provider no longer does this. She told us they are currently discussing the arrangements for appointee ship with relatives or where there is no one suitable having the decision made through the legal system. The manager showed us that all people living at the home have their own individual bank accounts and are supported by staff to maintain these (as one individual told us when we spoke to them). We saw that the house is comfortable and presents as homely. It was clearly evident that people have tried to make it home for people living there by the presence of lots of
Care Homes for Adults (18-65 years) Page 4 of 8 photos of them on the walls, and relevant easy to read information on display boards. We checked the servicing certificates that verify the safety of the environment in the house, for example gas and electric appliances. These we found to be up to date. We also saw that the staff and a person living at the home carry out a monthly health and safety check on the building, writing down what they find and areas where improvement maybe needed. This checklist is in an easy read/pictorial format and is an effective method for making sure the house is safe. We looked at the homes staff training planner. This showed that staff are well trained and where training is needed this is identified by the manager. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
