Annual service review
Name of Service: Ashley Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jonathan Potts Date of this annual service review: 1 9 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Colmore Crescent Moseley Birmingham West Midlands B13 9SJ 01214491503 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Ashley Lodge RH Ltd Number of places (if applicable): Under 65 Over 65 0 26 The maximum number of service users who can be accommodated is: 26 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 26 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Review of the registration conditions by us, this to make the registration certificate clearer and remove conditions already required by law. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashley Lodge is a care home providing care and accommodation for 26 older people. The home is located about a mile from the centre of Moseley in Colmore Crescent, which surrounds St Agnes Church. There is a bus service that runs regularly into
Annual Service Review Page 2 of 6 Birmingham and in the other direction to Hall Green that can be accessed by a tenminute walk to the Wake Green Road. The area where the home is situated has a village feel and is about 5 miles from the centre of Birmingham. The home itself is situated in a grade 2 listed building and many of its original features remain. The home has well maintained grounds that can be viewed by the people living there from the lounge areas. There is some car parking facility in the driveway of the home as well as the facility to park in the street, which had no restriction at the time of writing. The home has one double bedroom the rest of the people living in the home having single bedrooms. All but one of the bedrooms has an en-suite toilet and wash hand basin. Some rooms have en-suite showers. The home has two showers and one assisted bathroom. The home is on two floors with a shaft lift or spacious staircase to the first floor. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, this including: - The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some data about the service. - Surveys returned to us by people living at the home, their representatives or relatives. (We received a total of 13) . - Surveys returned to us by staff. (We received a total of 2) - What the home has told us about things that have happened there, these called notifications. These are a legal requirement. - The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it and we judged it be be clear and concise, providing us with the information that we asked for. We looked at the AQAA and our judgment is that Ashley Lodge is still providing a good service and that the management know what further improvements they need to make to improve outcomes for people living there. These reflect the comments people have made to us, indicating that the home is listening to what people say. People living in the home told us that they are happy at the home with comments such as the following made by people living at the home or their representatives. - The home does everything well. - Meals very good, staff very helpful and cheerful. - It provides the warmth, comfort and love that any resident would get in their own family. Could do nothing better. - There is a good atmosphere in the communal lounges and residents lounges and individual rooms are clean and well looked after. - The level of care and service at Ashley Lodge is first rate. All the staff are kind, helpful and friendly. The only area that a few people told us where the home could improve is in respect of activities, although the home has told us in their AQAA they are aware of this and are constantly looking to improve the service wherever possible. The home has continued to let us know about things that have happened since our last key inspection and there have been no concerns raised since this time. Review of the information we have about the home over the last 12 months has shown us that Ashley Lodge continues to provide good outcomes for the people that use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by the 4th June 2010. We can however inspect the service at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 5 of 6 Reader Information
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