This is the latest available inspection report for this service, carried out on 4th December 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Benslow Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marian Byrne Date of this annual service review: 2 9 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Benslow Rise Hitchin Hertfordshire SG4 9QY 01462459773 Telephone number: Fax number: Email address: Provider web address:
sandra@benslow.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Benslow Management Company Limited Number of places (if applicable): Under 65 Over 65 35 0 0 35 The maximum number of service users who can be accommodated is 35. The registered person may provide the following category of service only: Care Home with Nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Benslow Nursing Home is a care home providing personal care and nursing care with accommodation for 35 older people, who may also have a diagnosis of dementia. It is owned by Benslow Management Company Limited, which is a private company. It was first registered under the Registered Homes Act (1984) in January 1996. The home is situated in a quiet residential neighbourhood just over a mile from the
Annual Service Review Page 2 of 5 1 1 1 1 2 0 0 8 centre of Hitchin. It consists of a three storey building and the interior is decorated to a high standard. All the homes bedrooms have en-suite facilities. There are three double bedrooms, which may be occupied by choice by a married couple or friends who wish to share. There is a passenger lift between the floors. The home has a garden at the side, accessed through the front door, with lawn and shrubs, a patio and sheltered sitting places. The current charges range from 538.54 to 900 pounds per week. This is variable according to assessed care needs and should always be subject to an individual service contract agreed by the resident or their representative, and the service providers before a resident moves into the home. Ancillary fees payable for services such as hairdressing or chiropody are itemised in the contract. The statement of purpose, service user guide and previous CSCI inspection reports are available at the home. CSCI inspection reports are also available on the CSCI web site. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We look at all the information we have received or asked for since the last inspection. This included the Annual Quality Assurance Assessment (AQAA) requested by us. This is a legal document that gives us information on what has been happening in the service in the previous year. It tells us what the service has been doing to ensure the people who live in the home have a good experience. We also sent surveys to people who use the service. We looked at notifications sent to us by the home. A notification is a legal requirement that requires the home to inform us when there is an incident that impacts on the health and welfare of any of the residents. We also looked at any relevant information that may have come from other sources such as Adult Care Services and Health Care agencies. What has this told us about the service? The Manager returned the AQAA in a timely manner and has kept us informed of what is happening in the home. We looked at all the information available to us and we continue to be of the opinion that the home continues to be managed in the best interests of the people who live there and that the Manager carries out her duties in an excellent manner. Here are some of the details that we made our judgment on, the home told us that they have made improvements to the environment, they continue to ensure activities are available to all residents particularly those who cant join in group activities. They continue to promote training, particularly training in the care of people who have a dementia. They recognise that they need to continue to ensure care is delivered to enhance the persons abilities and to promote their independence where possible. What are we going to do as a result of this annual service review? We can inspect the care home at any time if we have concerns about the care provided, there is no indication that an inspection is required in the immediate future. The next key inspection of the service will be undertaken within two years of the date of this review unless we get information to suggest an earlier visit is required. As with all care services information will continue to be gathered over the intervening period. The homes performance will be subjected to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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