Annual service review
Name of Service: Bings Hall The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Greaves Date of this annual service review: 1 5 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Chelmsford Road Felsted Dunmow Essex CM6 3EP 01371820544 01708501804 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Family First Residential Care Homes Limited Number of places (if applicable): Under 65 Over 65 6 0 0 17 Persons of either sex, aged 65 years and over, only falling within the category of old age (not to exceed 16 persons) The double room will only be used to accommodate a couple who have made an active choice to share; this will be clearly documented and a copy will be kept on each person`s file. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bings Hall is a detached two-storey property located in the Essex village of Felsted. Residents private accommodation consists of 13 single bedrooms and two double rooms, all of which have en-suite facilities. The home is owned by Family First Residential Care Homes Limited and is registered for 17 Older People over the age of
Annual Service Review Page 2 of 6 65 years. The village of Felsted has shops, public houses and a restaurant. The nearest larger towns are Chelmsford and Great Dunmow. A copy of the most recent inspection report by the Commission for Social Care Inspection was displayed in the entrance hall of the home. The fees charged for this residential care home ranged from £625 to £700 per week. Items not covered by this fee were hairdressing (£5 - £10) chiropody (£10) newspapers and personal items. These fees and and charges were provided in April 2008, anyone considering making Bings Hall their home may wish to obtaion more up to date information from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last Key inspection on 14th April 2008. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. The previous inspection visit of this service resulted in three good practice recommendations being made. These related to people being offered a more varied programme of daily activities, the manager applying for registration and that staff supervision sessions and team meetings should be recorded to show staff are being appropriately supervised. The managers AQAA stated: We now have an Activities Co-ordinator. Her role is to organise and carry out activities that benefit the individual. Two staff members have attended a therapeutic activities in Dementia care course which raised awareness for the type and length of activities that may benefit residents with Dementia. We have introduced karaoke afternoons which our Residents participate in and appear to enjoy. We now hold a monthly coffee morning which is advertised in our local Parish magazine, these are well attended by people/friends from our community. We hope to be introducing laptops and a Wii to our Residents in the near future as we have had Residents expressing an interest in computers and some Wii games may help with memory difficulties. We have installed a new television in our small lounge with sky as many of our Residents enjoy their sports. With regards to staff supervisions the managers AQAA stated Staff supervisions are carried out on a regular basis and staff appraisals are conducted annually. Senior staff members will now be involved in staff supervisions, ongoing training will be given in order for them to conduct them confidently and appropriately. Discussion with the manager and information contained within the AQAA told us that she has submitted her application for registration with the commission. This information shows us that the service is responsive and acts in the best interests of the people living there. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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