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Inspection on 23/12/09 for Bournville Grange

Also see our care home review for Bournville Grange for more information

This is the latest available inspection report for this service, carried out on 23rd December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Bournville Grange The quality rating for this care home is: The rating was made on: two star good service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kulwant Ghuman Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 168 Oak Tree Lane Bournville Birmingham B30 1TX 01214722213 01214724561 bournvillegrang@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Bournville Grange Limited Number of places (if applicable): Under 65 Over 65 0 27 The maximum number of service users who can be accommodated is: 27 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 27 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no changes in the registration conditions of the home in the last 12 months. 2 6 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bournville Grange is a large detached property situated in the conservation area of Bournville. The home is within walking distance of local churches, parks and Bournville Village Green, which has a variety of local shops and a post office. Public transport is also within a short distance. Annual Service Review Page 2 of 7 The home offers accommodation to 27 elderly people over three floors. All but one of the bedrooms are singles and have en-suite facilities. The people living in the home have a choice of 3 lounges and there is one dining room. All are very comfortable and furnished in a homely style. There are three assisted bath/shower rooms and adequate numbers of toilets throughout the home. Aids and adaptations include a ramped entrance and shaft lift, giving easy access to the first and second floors for those who experience difficulties with mobility. The ground floor of the home also houses the main kitchen, laundry and office space. There is parking space at the front of the home and there are extensive, mature and well maintained gardens to the rear. Many of the rooms have a good view of the gardens. There is a patio with an ornamental pond and seating for the people living in the home. The service user guide includes details of the fees charged in the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notificationsand are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA told us that the feedback the home had received from the QA questionnaires it had sent out was positive. Some comments they received were: Everyone is very friendly and theres a very friendly atmosphere, My mother is happy and looks very well and a resident commented that If you have a complaint you can come to the office and Claire will deal with it, not that I have had too. The AQAA told us that the following improvements have been made since the last inspection: New furniture and carpets have been purchased. Majority of staff have been trained in an accredited medication administration course. The number of activities offered in the home have been increased. An activities notice continues to be displayed in the entrance foyer. All lounges have video recorders and DVD players for greater choice when the people living in the home just want to watch TV. More hot meals are offered in the evenings. The AQAA also told us that the home was planning to improve the service by undertaking: Annual Service Review Page 4 of 7 Further re decoration as neccessary, staff training and supervision, collect more information regarding the health and family history of the people living in the home and implement it in their plan of care. People living in the home and their relatives tell us that they are happy about the home. We received comments from 2 relatives of people living in the home. One told us that they were always happy with everything and the other told us that they were usually happy with the information given to them, the service provided and that the home usually responds to the different needs of people living in the home and usually respond to concerns raised. This person was not aware of how to raise a complaint about the service. We received 7 completed surveys from people living in the home. These told us that they were happy in the home. Some of the comments they made were: Take care if I need anything. Clean and friendly atmosphere. They look after us very well and there is a choice of food and Im satisfied. I enjoy the exercise man. Do everything well. One person was less happy than the others and said the staff were sometimes available, sometimes they got the medical care they needed, sometimes there were activities they wanted to take part in, the home was sometimes clean and fresh and they usually liked the meals provided. We received three completed surveys from three staff working in the home. Comments they made were: Our home is like a big happy house very warm and welcoming. We have a lot of social activities and celebrate all events throughout the year. Gives choices ie food, male or female carers to attend their personal needs Activities daily Chats to clients about their past life The home has a family atmosphere and visitors are always made welcome and we have social gatherings in the home. The staff surveys told us that recruitment checks were undertaken, induction training was provided and there was ongoing support and training available. The staff said they knew what to do if they had any concerns. Following the last key inspection we were sent an improvement plan that indicated that Annual Service Review Page 5 of 7 al the issues raised during the inspection had been addressed. We have not received any complaints or concerns about the home and the AQAA told us that the home had not received any complaints either. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 25th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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