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Inspection on 19/04/10 for Broadstreet House

Also see our care home review for Broadstreet House for more information

This is the latest available inspection report for this service, carried out on 19th April 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Broadstreet House The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Sumner Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Broad Street Lyminge Folkestone Kent CT18 8DZ 01303862448 Telephone number: Fax number: Email address: Provider web address:   bsh@rditmail.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Family Investment (Three) Ltd Number of places (if applicable): Under 65 Over 65 16 0 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Broadstreet House provides accommodation for up to 16 people with a learning disability. The home is a part Georgian and part Victorian large, detached property set in extensive well-maintained gardens. The village of Lyminge is within walking distance. The home is owned by the Family Investment (Three) Limited. The families of the residents buy shares in the company. Families play an active role in the conduct of and care provided in the home. Residents are encouraged to lead as independent a life as possible and take part in a range of meaningful activities. The day centre (Fifth Trust Work), Elham Valley vineyards, pottery and teashop form an integral and Annual Service Review Page 2 of 6 1 6 0 2 2 0 0 9 significant part of the lives of the residents. The home covers two floors. All rooms are single, six of which have en-suite facilities. Residents have lots of space in which to live. There is a lounge, quiet lounge, garden room, games room and dining room. There is ample car parking to the front and side of the property. Copies of the homes statement of purpose, service users guide and our previous inspection reports can be obtained from the home. For information about the fees please contact the provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 16th February 2009. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager explained in the AQAA that they listen to the residents on a daily basis. They hold regular meetings to discuss all aspects of life at the home. They act on any issues that arise and encourage an ethos so that residents know that what they say is important and is taken into account. As a result of listening to people living in the home they have started providing keep fit classes. They have involved a nutritionist to help the residents understand healthy eating. They have also encouraged residents to be more involved in recording information after health care visits. They also tell us in the AQAA that they have made the information about the services in the home more freely available by having a residents newsletter on the website. They have increased the staff so that they can provide more activities outside the home. They have encouraged and supported individual residents to use public transport independently. They liaise with residents and their families so that small issues do not become major ones. There are risk assessments so that residents can develop their skills and keep as safe as possible. Staff have had training in safeguarding awareness and know what the procedure is if they are concerned about something or suspect abuse. Annual Service Review Page 4 of 6 Staff have had formal training in all areas that are required by law and have also attended training in epilepsy, dementia, autism and Aspergers awareness, the mental capacity act, understanding communication for people with a learning disability and recently in person centred planning. There have been some improvements to the house. They have had exterior window frames and doors painted and have repaired and painted the fascias and gutters. They plan to replace one of the existing boilers in the next 12 months and renovate the basement into an office area. They told us in the AQAA what improvements they are planning to make in the next 12 months. They are in the process of changing the care plans to make them person centered. They plan to employ more staff to continue to increase the opportunities for one to one opportunities. They are going to continue to encourage residents to try new activities to stimulate and promote more independence. They plan to involve residents in writing the homes policies and procedures in a way they can understand. The last inspection report was very positive about the home. In two of the outcome areas, lifestyle and environment, the service was rated as excellent. There were no requirements or recommendations made. The manager and staff team demonstrate their ability to determine what improvements and developments may need to be made and to put them into practice. The AQAA indicates they have not received any complaints and there have been no protection of vulnerable adult referrals in the last year, nor has the commission received any. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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