Annual service review
Name of Service: Chestnut House The quality rating for this care home is: The rating was made on: two star good service 0 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Herring Date of this annual service review: 0 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 141 Acklam Road Thornaby Stockton-on-Tees TS17 7JT 01642670581 Telephone number: Fax number: Email address: Provider web address:
val.bowman@mencap.org.uk www.mencap.org.uk Royal Mencap Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The number of persons shall not at any one time exceed 6 people with learning disabilities Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Chestnut House is registered under the Care Standards Act 2000 with the Commission for Social Care Inspection as a care home providing care and accommodation for up to six adults who have a learning disability. The home is operated by the Mencap Homes Foundation for the Royal Mencap Society and is on the busy Acklam to Thornaby main road. The home is a large detached house retaining many or the original features, and is in keeping with the surrounding area. The building is indistinguishable from other houses in the neighbourhood. The home has six single bedrooms, none have an ensuite, but all service users have access to the communal bath/shower and toilet facilities. 0 9 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service, staff who work at the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Information we have about how the service has managed any complaints. The previous key inspection report of 9 February 2009. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very well completed and returned in good time. It was clear and gave us all the information we asked for. The AQAA contained information about the future of the service provision at Chestnut House. Consultation and support work has been underway for some time which will enable people to move, to a more suitable model of care (supported living) and to finally be a supported living service operating within the personalisation agenda in 2010. It also clearly detailed the improvements made to the service in the past twelve months. These included, service users are encouraged to maintain as much control over their own lives as possible and be fully involved with decision-making. Leadership and management of systems which has a positive impact on the staff team are also detailed as areas of improvement. We sent surveys to the service to be completed by people who use the service, their relatives, staff and visiting social and health professionals. We received three surveys from people who live at Chestnut House. People said in their surveys that they could make decisions about their daily lives and how to spend their time. They also indicated that they knew who to speak to if they were unhappy at the home and the also indicated that the home was always fresh and clean. Few comments were made within the surveys, of those comments made people said of what the service does well, Gives me the help I need, nice staff, helps me sort out trips - holidays and visits to see my parents. Good support, nice place to live, nice decoration. I get to choose what I would like to do. Annual Service Review Page 4 of 6 Of what could be improved at, very little was specified. One person said that, Sometimes people have their TV too loud in their bedroom. We received no surveys from staff or other people. The AQAA detailed that there had been one complaints since the last inspection, which had been investigated and upheld. The surveys completed by people living at Chestnut House showed that they knew what to do if they wanted to make a complaint and who they would talk to if they were unhappy. Most people knew how to make a formal complaint. One person said, I get opportunity to raise any concerns, worries every month at Tennants meeting. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The service is managed in a way that shows it has the interests of the people using the service at the centre of what they do. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. This annual service review has shown that Chestnut House offers the people who live there a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8 February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
