Inspection on 23/06/09 for Elmstead
Also see our care home review for Elmstead for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 23rd June 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Elmstead provides a safe, caring and secure environment to their Service Users, treating them with dignity and respect and delivering person centred care. Elmstead is a comfortable, safe, warm and friendly environment; the home is well maintained, decorated and furnished to a good standard. The management and staff have an empathy with the people in their care, this was evidenced by the interaction between the management and staff team with the people who use the service; this was observed when walking around the home talking to the people who use the service and their visitors; the questionnaires received also stated that they âÄúalways receive the care and support they needâÄĚ that the staff are âÄúavailable when they need themâÄĚ and that the staff âÄúlisten to them and act on what they sayâÄĚ. The following shows what the service does well ,ensuring that the people in their care receive a good standard of care making sure that their assessed personal, health and social care needs met:âÄ¢ The QUEST assessment and Personal Care Planning programme includes specific sections on resident choice. âÄ¢ QUEST is focussed on personalised care and increased opportunities for resident involvement on choice. âÄ¢ The Personal Best programme aims to ensure the views of the people who use the service are always at the forefront of the care provided âÄ¢ The organisation conducts annual Customer Satisfaction Surveys both internally and externally. âÄ¢ Complaints and compliments policies and procedures. âÄ¢ Resident / Relative meetings Bi-annually. âÄ¢ Monthly Reg 26s include discussions with residents and relatives. âÄ¢ Comments and suggestion forms are available in reception and Thank You forms which promote Personal Best. The home manager has an open door policy for the people who use the service, their relatives and the staff of the home, thereby ensuring consistent communication enabling any concerns raised to be resolved quickly and to the satisfaction of those involved.ElmsteadDS0000006930.V376191.R01.S.docVersion 5.2
What has improved since the last inspection?
The home manager has highlighted areas for improvement and has worked with the staff team to implement the corporate changes. The environment has improved and all staff are encouraged to participate in some way to maintain this; teamwork has been re-established and the home has a âÄúgood-lifeâÄĚ feeling âÄ¢ Residents and relatives are involved in Personal Care Planning. âÄ¢ The focus is on the residentâÄôs day. âÄ¢ Regular communications to keep residents and relatives information of the choices and developments in the home. âÄ¢ The views of our services users influence menu choices. âÄ¢ Refurbishment programme due in 2009. âÄ¢ Activities programme has been enhanced and a wider choice available. âÄ¢ Staff levels have increased, a bank staff system has been established and now there is no need for the service to use agency staff.
What the care home could do better:
The Home Manager is aware of the need to maintain and improve the communication that has been effective with those who have contact from external providers and to maintain community links with those established over the last year. The Home Manager is continuing to improve the following concentrating on providing the best possible care for the people who use the service by focussing on the following areas and making sure that they are implemented:âÄ¢ âÄ¢ âÄ¢ âÄ¢ âÄ¢ âÄ¢ âÄ¢ âÄ¢ Rigorous recruitment policies and procedures. Care is more person centred. Diversity training on request. The Menu Manager programme provides help with developing meals for different dietary needs. Staff are supported where residents make inappropriate remarks Ongoing training. Regular reviews of policies and procedures. Personal Plans being regularly monitored with a specific view to equality and diversity.ElmsteadDS0000006930.V376191.R01.S.docVersion 5.2