Latest Inspection
This is the latest available inspection report for this service, carried out on 29th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Spinney (The).
What the care home does well The pre-admission process is good with the evidence that the people who use the service know the quality of the service they expect before their admission. There is an opportunity for new residents to visit the home prior to their admission. The home has policies and procedures on complaints and safeguarding. The residents told us that they can talk to the staff and to the manager if they have concerns. The activities provided at the home have enabled most residents to engage. The home is clean and tidy throughout and there is no bad smell. It is encouraging to learn that the home works closely with health professionals. The health care needs of the people who use the service are met by this good system of working together and by the home`s ability to assist the residents to access medical services. We are also satisfied that the home provides regular training for the care staff. There is a good management system to ensure that the needs of the residents are identified and met. We are satisfied that the home now has a care manager in addition to the registered manager. What the care home could do better: We have noticed in the residents` files that some people had repeated incidents of files. The home has completed risk assessments and sought help from relevant health professionals for these people. We expect the home to continue to take necessary action in order to successfully manage risk of falls. The home must ensure that there are appropriate facilities and services in place to prevent risk falls. Random inspection report
Care homes for older people
Name: Address: Spinney (The) 21 Forest View Chingford London E4 7AU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Teferi Degeneh Date: 2 9 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Spinney (The) 21 Forest View Chingford London E4 7AU 02085242200 02085291346 valerie.hodgson@carebase.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Jane Sadowski Type of registration: Number of places registered: Conditions of registration: Category(ies) : Care Base (Chingford) Ltd care home 48 Number of places (if applicable): Under 65 Over 65 0 48 dementia old age, not falling within any other category Conditions of registration: 48 0 The maximum number of service users who can be accommodated is: 48 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE (of the following age range: 55 years and over) Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home The Spinney is a purpose built care home run by Care Base Chingford Ltd. The home is situated in the north Chingford area of the London Borough of Waltham Forest and overlooks a golf course. The home is close to the Station Road shopping area, and within easy reach of Chingford rail and bus stations.The home can accommodate up to 48 people in either single or double bedrooms. There are 37 single bedrooms with en suite facilities, several of which also have a shower, 1 single room without en suite facilities which is located next door to a toilet, and 5 double rooms with en suite facilities. Accommodation is over three floors and each floor has a lounge and dining area. There is a very well maintained rear garden with seating areas for residents, and there is limited car parking to the front. The home prides itself on providing a caring, dignified, and homely service, including promoting active lifestyles for its residents. They welcome and encourage close involvement from relatives. Comments made by residents and relatives at inspections help to conclude that this is a very well run home that consistently meets the expectations of residents and their families.At the time of this inspection the fees ranged from £650 - £900. per week. A copy of the statement of purpose and service user guide can be obtained by application to the manager. Care Homes for Older People Page 3 of 8 What we found:
We visited the home on 29th April 2010 at 8:50 am. A number of the people who use the service were already up and were having their breakfast in the dining room. We were able to observe and speak to many of them. We also observed and spoke to care workers while they were assisting the residents with breakfast and at lunchtime. We also spoke to a General Practitioner (GP) and another person who was visiting the home. The manager was present during most part of the inspection and we talked to her as well as examining the homes policies and procedures. These policies, procedures and records included, the homes complaints policy, safeguarding policy, staff rotas, staff training plans, staff files, the residents care plans and the menus. The manager showed us some bedrooms, bathrooms, living areas and the garden. Before our visit to the home we had received the annual quality assurance assessment (AQAA) from the manager. An AQAA is a form we ask services once every year to complete and return to us. The AQAA tells us what the home does well and how it intends to improve the service. It was clear from our discussion with the manager that new residents are admitted to the home only if their needs can be met. Two residents we spoke to said they had known the home before they moved in. They said they had visited and checked if the home would be suitable to their needs. The admission procedure is explained in detail in the AQAA. For example, the AQAA reads: Our pre-admission assessments are thorough & consistent and are used to formulate an agreed plan of care that is updated and added to meet the changing needs and wishes of our residents. We checked five residents files and found out that all contained care plans and risk assessments. The homes system of quality assurance indicated to us that the residents have an opportunity to comment on the quality of services and facilities. The manager has designed and given out questionnaires to be completed by the residents. We checked a sample of the responses in which some residents gave positive feedback. For example, one person wrote: There is a variety of entertainment which I enjoy. It was evident from discussions with the manager and residents that the people who use the service are engaged. The home has two activity co-ordinators who organise entertainments and trips to various places. Many residents we spoke to said they enjoyed a trip to a Seaside this week. The visitors we spoke to told us that the home was always clean and the staff are friendly. They believed the residents are treated with respect and dignity. A GP, who was visiting some residents, informed us: You cant fault the home. We also saw letters and cards sent to the home by families and friends. One of these cards stated: All staff at the home do a fantastic job. The calm and happy atmosphere along with the care and devotion shown is a pleasure to see. We are confident that the home is managed in the best interest of the people who use the service. The manager is experienced and qualified to be able to discharge her responsibilities and to ensure that the residents live in a safe and comfortable environment. The evidence we have in the AQAA and our discussions with the residents and the manager confirm that the financial interests and welfare of the people who use the service are promoted and protected. Care Homes for Older People Page 4 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
