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Inspection on 17/02/10 for Fernlea Residential Home

Also see our care home review for Fernlea Residential Home for more information

This is the latest available inspection report for this service, carried out on 17th February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Fernlea Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joy Hoelzel Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 114 Sandon Road Meir Stoke-on-trent Staffordshire ST3 7DF 01782342822 F/P01782342822 Fernlea114@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Priorcare Homes Limited Number of places (if applicable): Under 65 Over 65 3 13 0 0 The maximum number of service users who can be accommodated is: 13 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 3 Physical Disability (PD) 13 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fernlea is located on the outskirts of Meir, Stoke-on-Trent and is within walking distance of a small supermarket, a fish and chip shop, a newsagents and a post office. The property is set back from the main road, adequate parking is available. Fernlea provides care and accommodation for up to thirteen people with a physical disability, eight of whom may be over 65 years of age. Fernlea also has the facility to Annual Service Review Page 2 of 6 1 9 1 2 2 0 0 8 care for three adults with a learning disability. All accommodation is single storey, all the bedrooms are singles but none have an ensuite facility, not all of the bedrooms meet the minimum twelve square metres standard size, as specified by the National Minimum Standards for Older People, Care Standards Act 2000. A spacious lounge dining room and a large recreation room provide adequate communal space for the currently fully occupied home. Access to kitchen is limited due to the domestic style and size; however, a kitchenette area has been created in the recreation room to enable people to remain as independent as practicable. Bathing facilities are provided in a spacious assisted bathroom and a separate walk-in shower room. Two additional assisted toilet facilities are also provided. The home has a good sized patio and rear garden which is well used during the warmer months. The full range of fees were not detailed in the service Statement of Purpose, or Service User Guide documents as routine. The reader may wish to contact the service to obtain more detailed and up to date information about fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service in October 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the annual service review. What other people have told us about the service. What has this told us about the service? The care homes manager completed the annual quality assurance assessment (AQAA) and sent it to us when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA tell us that - Our home offers high quality care to all residents in an antidiscriminatory environment in which to live. Care is provided by trained staff who promote clients rights, safety and dignity. Staff are eager to update their training therefore are able to meet clients ever changing care needs with confidence. An open and honest approach throughout all aspects of the home is encouraged allowing all involved to feel that any concerns can be openly discussed and appropriate action taken.We listen to the needs of the clients and staff and act to ensure best practice is delivered. The environment is continually improving due to the maintenance programme and any suggestions from any residents are welcomed to provide them with an environment they can call home. We had three surveys returned from people living at the service. All indicated in the survey that they had help to complete the form. They indicated a satisfaction with all aspects of the service including knowing how to make a complaint and having someone to talk with if they are unhappy. One person made additional comments of - The staff look after me very well, my room is always nice and clean and the meals are good. They thought that there could be more activities that people will join in with. One survey was completed by a relative of a person at the home, they too indicated a satisfaction with the service provided and told us My relative is well looked after, staff organise social events, holidays and trips out to the local shops. The staff have been first class with my relative. Annual Service Review Page 4 of 6 The AQAA tells us of the many activities that are available to people, attendance at college, trips out to the local area and to the seaside. This in addition to the in house activities that are available. It goes on the describe the improvements that are planned within the next twelve months - Explore and introduce a wider range of activities to offer our clients, include more therapeutic activities such as relaxation and gentle massage. Two staff members returned their completed surveys to us and told us that - The home provides a very homely, secure atmosphere and we all get on well together. Both people indicated that there could be an improvement in the documentation of certain aspects of the job, so that it reflects the hard work we put into doing our jobs. The manager records in the AQAA that - We will continue to work with staff and keep training to the high standards of the home in all aspects of the home, with particular attention to the documentation and recording of information. The AQAA indicates that four concerns and complaints have been raised directly with the service, during the last twelve months and each has reached a satisfactory conclusion. We, the commission, have not received any communication regarding complaints or concerns of the service. What are we going to do as a result of this annual service review? We will continue to monitor the service through the regulatory framework of inspection. However, we can inspect that service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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