Random inspection report
Care homes for older people
Name: Address: Forrester Court Cirencester Street London W2 5SR two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Wynne Price-Rees Date: 0 4 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Forrester Court Cirencester Street London W2 5SR 02072663174 02072861068 manager.forrestercourt@careuk.com www.careuk.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Hansa Menon Type of registration: Number of places registered: Conditions of registration: Category(ies) : Care UK Community Partnerships Ltd care home 110 Number of places (if applicable): Under 65 Over 65 0 110 dementia old age, not falling within any other category Conditions of registration: 110 0 The maximum number of service users who can be accommodated is: 110 The registered person may provide the following category of service only: Care Home with Nursing Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia Code DE Old Age, not falling within any other category Code OP Date of last inspection Brief description of the care home Forrester Court is located off the Harrow Road, with good access to local shops and services and close to Royal Oak tube station. It is registered to provide care including
Care Homes for Older People Page 2 of 7 Brief description of the care home nursing for up to one hundred and ten residents of either gender and recently it has been registered for up to sixty beds for people with dementia and fifty for older people. The building opened approximately nine years ago and is purpose built. It is owned and run by Care UK and places are commissioned by Westminster Council and the PCT. The Royal Borough of Kensington and Chelsea commission some places in Kensington, the unit for people with early onset dementia. The weekly fees for the service ranges between GBP340 and GBP750. Care Homes for Older People Page 3 of 7 What we found:
The quality rating for this home is 2 stars. This means people who use the service experience good quality outcomes. This was a random unannounced inspection and took three and a half hours to complete over one day on the 4th June 2010. During our visit, we spoke with people who use the service, staff and the management team. We also looked at some records, did a tour of the building and observed care practices and activities. We also sat in on the staff team meeting and award for staff member and unit of the month. We compared what we saw on the day with information we already have including an AQAA self assessment form filled in by the home and returned to us. An AQAA is a self assessment document that tells us how the home thinks it is performing against the minimum standards. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
