This is the latest available inspection report for this service, carried out on 21st September 2009.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Glebe House (Charnwood) Limited The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Martin Hefferman Date of this annual service review: 2 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 190 Forest Road Loughborough Leicestershire LE11 3HU 01509218096 01509210881 chiefexec@glebehoueproject.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Glebe House (Charnwood) Limited Number of places (if applicable): Under 65 Over 65 3 0 No one under the age of 16 years may be accommodated in the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glebe House provides a wide range of day and evening services for adults and children who have a learning disability, many of whom also have a physical disability. The residential element of Glebe House, which is the focus of this annual service review, provides respite care in the form of weekend breaks (Friday p.m. until Sunday p.m.) for eighteen people, who prefer to be referred to as guests. This provision is available twelve weekends a year. The flat in which respite takes place is registered to accommodate three guests for each stay, having one shared and one single bedroom. There is a well-equipped large kitchen / dining room and a generous sized comfortable lounge in addition to toilet and bathroom provision. Glebe House stands in attractive and secluded gardens, close to the town centre of Loughborough. The provision is registered to accommodate adults from the age of sixteen. Annual Service Review Page 2 of 6 The local authority funds twelve weekend breaks at Glebe House. As a result, guests do not pay any fees. Information about the service, the Weekend Break Guide, has been produced for guests & their families. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the home. - Surveys returned to us by people using the service and from other people with an interest in the service. - What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. - The previous key inspection. - What other people have told us about the service. The date of the last key inspection was 30/11/07 and the last annual service review, 07/10/08. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service, they continue to make improvements and they know what further improvements they need to make. The AQAA indicates that staff members have received training on issues such as person centred reviews, communication passports, dementia awareness, safeguarding adults & children and a range of safe working practices; facilities in the lounge and double bedroom have been upgraded; and work has started upon developing a more accessible version of concerns & complaints paperwork. We received comment cards from four people who use the service. All continue to be satisfied with the quality of the care they receive whilst at Glebe House. When asked what the home does well, comments included the following: Makes things fun; It offers me weekend breaks where I can meet other people. We also received comment cards from three members of staff. When they were asked what the home does well, their comments included the following: We offer person centred services that relate to the individuals wants & needs. We offer a high staff ratio in order to provide the service, who are all confident & competent in all areas of training relevant to our job roles. Glebe House also offers a supportive team for both clients and their families and are committed to give quality care; The short break weekend offers good choices of activity. Staff are person-centred. Home from home with a good atmosphere. Well trained staff; I feel Glebe House is an excellent place for clients and staff. Everybody is enthusiastic, eager and an enjoyable time is had by all! The home continues to work well with us and they have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We are not going to change our inspection plan and will do a key inspection by 29th November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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