Annual service review
Name of Service: Haughgate House Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jenny Elliott Date of this annual service review: 0 5 0 8 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Haugh Lane Woodbridge Suffolk IP12 1JG 01394386249 F/P01394386249 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Haughcare Limited Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 31 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Haughgate house is located on the outskirts of Woodbridge, close to the A12. All local services can be located in the centre of Woodbridge, which is approximately 2.5 miles away. The home provides 31 places in total for people with medical nursing needs, and the accommodation is provided within 29 single and 1 shared room. All rooms have hand washbasins, and the 14 bedrooms in the new extension are provided with ensuite toilet facilities. There are two large lounges, a large dining room, a sluice room, bath and shower facilities. All bedrooms and communal areas for the residents are on the ground floor with level wheelchair access to all areas. The first floor accommodation has been converted into office space and for use as a staff training room. At the last The registered manager resigned. Annual Service Review Page 2 of 5 key inspection the homes weekly fees ranged from £500 to £725 per week. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information about how the service has managed any complaints. What the service has told us about things that have happened, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment, after agreeing with us an extension to the date it was due to be returned. The form was handwritten and some of the information was difficult to read. However the home had identified areas for continuing improvement in each section, this shows us that their quality assurance processes are working. Since the last key inspection the service has made two safeguarding referrals. In the first instance there was some delay in the home advising us and the local safeguarding team of the incident, however in the second instance the notification was prompt and demonstrated that the home had taken all reasonable action. The annual quality assurance assessment also told us that in the last twelve months the service has reviewed its policies and procedures for the protection of vulnerable adults, and whistle-blowing and trained staff in the protection of vulnerable adults. This tells us that the service has taken action to promote the safety of people living in the home. The home continues to let us know about things that have happened. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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