Please wait

Inspection on 21/12/09 for Hazelwood Lodge

Also see our care home review for Hazelwood Lodge for more information

This is the latest available inspection report for this service, carried out on 21st December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Hazelwood Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Heal Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 148 Chase Road Southgate London N14 4LG 02088869069 02088826215 sudi@hazelwoodlodge.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr George Kwaku Asamoah Conditions of registration: Category(ies) : learning disability Conditions of registration: Hazelwood Lodge Limited Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hazelwood Lodge is a care home registered to provide care for a maximum of ten younger adults with learning disabilities. The home is owned by Hazelwood Lodge Limited. The home is situated in a pleasant residential area and within walking distance of the shops, underground station and other transport links of Southgate, North London. The home is a detached house divided into two floors. On the ground Annual Service Review Page 2 of 7 floor, there are four single bedrooms, a kitchen, lounge, dining room, office a toilet and a shower room. On the first floor, there are six single bedrooms (one with ensuite facilities), a bathroom, a separate toilet and laundry room. Washbasins have been provided in all bedrooms without ensuite facilities. The front of the building is paved and there is parking for cars. The large back garden is partly paved and accessible to service users. It is attractive and contains a variety of trees and shrubs. The fees for the home are arranged upon individual assessment but range from £750.00 to £1000.00 per week. The registered provider also stated that information about the home, including the commissions inspection reports, are shared with stakeholders and inspection reports are available on request from the home. The stated aim of the home is to meet the different and individual needs of service users and to maximise their potential for independent living. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? This Annual Service Review included a review of the information that the Care Quality Commission has received about the home since the last key inspection on the 29th of November 2007. We looked at all of the information we have received. This included the completed Annual Quality Assurance Assessment form (AQQA) which was sent to us by the home and updated by the home prior to this report being completed. The AQQA is a self assessment that focuses on how well outcomes are being met by people using the service. The document also provides us with some numerical information about the service. The home has a system of sending out Annual Quality Assurance Questionnaires. A copy of the analysis of the information received and action for the analysis for the information received and action plan for meeting the areas of improvement and development were requested by the inspector to be forwarded to the Care Quality Commission. We also looked at how the service manages complaints and what they had informed us about in relation to things that had happened. These are called notifications and they are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service since the last inspection were also considered as part of this review. This included a random inspection with regard to some information in relation to a safeguarding matter that the Commission had been informed about. The Commission wanted to obtain some information from the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. We looked at all of the information in the AQQA and our judgement is that the service is still providing a good service and they know what further improvements they need to make. The AQQA informed us that in relation to equality and diversity the home had made the following changes to ensure that equality and diversity had been promoted within the service. Service users feelings and emotions had been taken into consideration in the preparation of their care plans to cover areas such as how they would be supported. They are now consulted about their dietary preferences and the names by which they would like to be addressed. Service users are encouraged to participate fully in being members of voluntary groups and involvement in various organisations. The AQQA informed the Care Quality Commission that the home is planning to make the following changes to promote equality and diversity more programmes of social and cultural activities within the home. Service users engage in more outside events of their choice. This would include attendance at and participating in festivals which would reflect their individuality. In relation to choice of home the AQQA stated that the home has amended their brochure to reflect the provision of services to meet the needs of service users with diverse cultures. Annual Service Review Page 4 of 7 The AQQA recorded that over the next year the home plans to print their brochures in other ethnic languages and also include details of the special facilities that are offered to service users with physical disabilities. In relation to individual needs and choices the AQAA noted that Person Centred Care Plans are now the norm as opposed to task focused care plans. The home offers more courses provided by various educational establishments for service users. The AQQA recoded that over the next year the home plans to encourage service users to take holidays individually, such as day trips to Paris via Euro Star. Liase more with Mencap who assist service users to find suitable employment. In relation to Lifestyle the AQQA informed the Care Quality Commission that the home has improved by recording meals offered on a daily basis and alternatives are offered in preference to a set menu. The choice of board games has been improved, music and dancing sessions are held in the evenings and especially during service users birthday celebrations. Photographic evidence is kept of outings arranged ie trips to the park and annual holidays. The home also have in house computer facilities for service users to access to enhance their literacy skills. The home states they plan to improve other the next year by encouraging service users to participate in planning organising and conducting leisure and social activities. The home also wants to encourage family and friends to get more involved in the development of service users care plans. The AQQA confirms in relation to healthcare and support that the home has improved over the last twelve months as all individual care plans are reviewed on a quarterly basis and any changing needs are then incorporated into the revised care plan. The home states that over the next year they plan to develop the system of monitoring, reviewing and revising the contents and the quality of the needs assessments of the service users. The homes aim is to have the service users assessments quality checked on a regular basis. In relation to Concerns, Complaints and protection the AQQA confirms that the home has improved over the last 12 months as all staff members are now fully conversant in relation to the procedure to be followed in relation to an allegation of abuse. The home has a comprehensive abuse policy to safeguard service users in all forms of potential abuse. A copy of the local authority abuse policy has also been kept in the office for guidance and easy reference. The home hopes to improve in the next year by developing a robust system for handling and identifying complaints as a source of improving existing levels of care. The service users shall be regularly reminded that they can have access to an advocate or a representative in logging a complaint if they wish. The staff will continue to be trained in the forms, causes, detection, and responses to abuse. The AQQA noted with regard to staffing that that the home has improved by ensuring that staff turnover remains low. The home has made sure that all relevant recruitment Annual Service Review Page 5 of 7 checks have been undertaken. All staff files have been updated to include all required documents. Over the next year the home plans to improve further by ensuring more frequent staff meetings are held, with the view of ensuring that staff morale remains high and therefore improving the standard of care and retention of staff members. In relation to conduct and management of the home the home stated in the AQQA that they have now created a file marked Quality Assurance, which highlights issues and there are also questionnaires which are to be completed by service users, visitors, family members, social workers and care managers. All suggestions are kept in a file and acted upon. The AQQA informed us that over the next year the home plan to introduce a clear mechanism for reviewing policies and procedures as required by the quality assurance process and current inspection reports. The home also wrote. We have copies of key lines of regulatory assessment (KLORA) and are comparing our performance with those assessments. The manager of the service has confirmed that all requirements that were made at the last inspection of the service have been met. What are we going to do as a result of this annual service review? The service rating remains good The inspection plan is not going to change and we will do a key inspection by October 2010. However, the service can be inspected at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!