Inspection on 07/08/08 for Hilldales
Also see our care home review for Hilldales for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 7th August 2008.
CSCI found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
HilldalesDS0000064816.V368050.R01.S.docVersion 5.2Page 6Hilldales provides people with a clean, warm, safe and homely environment. The provider ensures that the building and redecoration is kept to a high standard and the cleaning staff are commended for their efforts in keeping the place clean. People who live at Hilldales said · It`s like a hotel only better. · It is always clean and tidy · I feel this is my home not a home. The staff team are experienced and have a good understanding of individuals` needs and wishes. They were seen to provide support in a caring and respectful way and work hard to ensure that people are able to make choices about how and where they spend their time. People who live at Hilldales who were spoken to or returned surveys said that their needs were well met by the home. Comments included · I see this as my home, my room is decent and staff treat us well · This place got chosen for me but I am quite happy here, staff treat me well. · I am always well looked after. One of the conditions of my stay here is that I don`t drink alcohol, apart from that I can mostly do anything · I choose when I get up, what I wear and what I eat. · I am very capable of making my own choices and staff let me do that. All ten surveys returned ticked `always` to the question do staff treat you well?`` The home provides a really good range and choice of meals throughout the day, with flexibility for people to choose when and where they eat their food. People said · The food is excellent, I have put on weight since being here · You can`t get better · I always enjoy the meals here, if you don`t like what`s on the menu the kitchen will make you up something else as long as you tell them. The registered manager is experienced and qualified and ensures that the home is run in the best interests of the people who live there, with good systems in place to make sure their views are listened to and acted upon.
What has improved since the last inspection?
The staff team ensure that planned activities are offered most days, including trips out and about to places of local interest as well as shopping trips and activities in house. People spoken to said Hilldales DS0000064816.V368050.R01.S.doc Version 5.2 Page 7· ·I like to keep busy and enjoy doing painting You should come when we have karaoke, it`s really good.A fly screen has been fitted to the kitchen door to ensure that good standards of health and hygiene are maintained. The home has recently received 5 stars from the Environmental Health Department.