Care Home: Westcliffe House

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What the care home does well At our last Key inspection we said: People are thoroughly assessed before they are offered treatment and this minimises the risk of people entering the centre who are not committed to treatment. Each person has a range of goals in their care plans that they are involved in developing and reviewing. The service provided in the centre is led by the needs of the people residing there and the aim is to provide people with the self-confidence and skills to remain substance free after leaving the centre. People admitted to the centre are encouraged to address any of their medical/health issues as part of their treatment. The centre provides people with a comfortable, clean and homely environment that meets their needs whilst they are resident there. People staying at the centre are supported by a committed and appropriately qualified staff team to help ensure that their needs are met and their recovery continues. The service continues to meet all these and support people in their gaol to recovery What the care home could do better: No requirements or recommendations were made as a result of this visit. Random inspection report Care homes for adults (18-65 years) Name: Address: Westcliffe House 12 Madeira Road Weston Super Mare North Somerset BS23 2EX three star excellent service 22/01/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Juanita Glass Date: 0 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: Westcliffe House 12 Madeira Road Weston Super Mare North Somerset BS23 2EX 01934629897 01934620369 westcliffehouse@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Patricia Margaret Bugler Type of registration: Number of places registered: Conditions of registration: Category(ies) : Westcliffe House Limited care home 20 Number of places (if applicable): Under 65 Over 65 0 0 past or present alcohol dependence past or present drug dependence Conditions of registration: Date of last inspection Brief description of the care home 20 20 2 2 0 1 2 0 0 9 Westcliffe House is a rehabilitation unit for up to 20 service users who have been through detoxification and are now embarking on an individualised therapeutic program working towards rehabilitation from addiction. The home is situated near the beach and within easy access of local amenities, bus and train services. The home also makes use of the amenities provided by Weston College for education purposes. Care Homes for Adults (18-65 years) Page 2 of 6 What we found: We visited Westcliffe House as we had not received a completed AQAA which had been requested. We found that the reason for this had been a series of unforeseen circumstances. We discussed the situation that had arisen with the provider/ manager who said that the events over the last six months had highlighted the need to re- structure staffing roles within the service. She confirmed that she now had admin support and was developing a deputy role so that a member of staff would be able to deputise for her when necessary. We were satisfied that the registered person had recognised the need to look at the way some work loads were delegated. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 3 of 6 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 4 of 6 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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