Random inspection report
Care homes for older people
Name: Address: Manor Care Centre Fen Road East Kirkby Lincs PE23 4DB two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Douglas Tunmore Date: 2 2 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Manor Care Centre Fen Road East Kirkby Lincs PE23 4DB 01790763381 01790763068 manor@halcyon.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Kay Andrea Harrison Type of registration: Number of places registered: Conditions of registration: Category(ies) : Halcyon Care Limited care home 41 Number of places (if applicable): Under 65 Over 65 0 0 41 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: 41 41 0 The maximum number of service users to be accommodated is 41 The registered person may provide the following categories of service, Care Home only, Code PC, to service users of the following gender, either, whose primary care needs on admission to the home are within the following categories, Old Age, not falling within any other category - Code OP, Dementia - Code DE, Mental Disorder,excluding learning disability or dementia - Code MD Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home The Manor Care Home is owned by Halcyon Care and is situated in the small village of East Kirby, which is approximately seven miles from the town of Spilsby. There is a post office, pub and church in the village. The home is a detached two-storey property and is a grade two-listed building with accommodation on ground and first floors. The first floor accommodation is serviced by a lift. The home is set in its own grounds and gardens. The village is served by a regular bus service between the towns of Boston and Skegness. Manor Care Centre provides personal care for 41 people in the categories of older persons, dementia and mental disorder. The home provides services for intermediate care, holiday periods and day care. Weekly fees range from £370 to £550 depending on peoples assessed needs. Additional charges are made for services such as chiropody, hairdressing and toiletries. Information about these costs as well as the day-to-day operation of the home and the last inspection report can be found in the homes statement of purpose and service user guide. These documents are made available to all potential residents and explain the resources and services offered by the care home. Care Homes for Older People Page 3 of 8 What we found:
This was an unannounced visit which formed a random inspection visit. It lasted approximately three hours and we took into account previous information held by us including the previous inspection report, the service history and records of any incidents that we had been notified of since the last inspection. The providers email address has now changed to manor@halcyoncare.co.uk During this visit we talked to people to obtain their views about whether they felt their needs were being met and about their quality of life. We also spoke to two staff to learn their views about how they felt their training and development needs were being met. We also spoke with the manager and the operations manager to learn of any changes which have taken place and if there were any risks to the people who live in the home. Surveys have been sent to the home but were not available to the inspector at the time of writing this report. One resident told us that, the home caters for all the people, you can do lots of different activities. We have entertainers in on a regular basis. The food is very good and we have a choice. We were also able to stop having semolina after we had a meeting with the manager, it is now off the menu as none of us liked it. Another person told us that, my family can come anytime of the day and are made welcome and offered a cup of tea. Staff here are fine, they are friendly and look after you, they are very good. Both of the residents told us that they feel safe in this home and that staff have a laugh with them. We have no concerns. Both residents confirmed that they know how to make a complaint and that they know who to speak to if they are unhappy. No negative comments were received by people who live in the home or staff working there during this visit. Two members of staff were seen and one confirmed that she had undertaken training including; fire training, first aid, moving and handling, infection control, medication training and dementia training. The second carer started work in October 2009 and told us that she had undertaken induction training , moving and handling, first aid and cross infection training. Training is undertaken to ensure that staff can meet peoples needs. They told us that there is an ongoing training programme, which they are all expected to attend. One member of staff confirmed that they have undertaken NVQs, National Vocational Qualifications, in caring for the elderly level 2 and completing level 3. The second carer was a overseas worker and her English language skills were poor. The first carer told us that they work together at all times, until her skills in the English language improves. Both carers confirmed that they have undertaken employment checks carried out by the provider. This included obtaining two references, a criminal record bureau check (CRB), protection of vulnerable adults check (POVA) and a formal interview. In house training relating to safeguarding has been undertaken and was documented in the training programme.
Care Homes for Older People Page 4 of 8 One resident said that the chiropodist and the doctor visits when she has any health care problems. Both residents said that the staff attend to their needs and answer the call bell once they have buzzed for support. A resident told us that, there is a garden party coming up and they are doing Britain has talent choir contest, we are practicing a lot of songs. She also said we have the flower of the month which we colour in and are involved in the cancer research raffle. She said that we are always doing something everyday. A community nurses told us that its a pretty nice home to live in and they look after people and we have very good communication with them. They always alert us if there are any problems with a residents health. She commented that the staff have the right skills and experience and are supported by the manager. The registered manager and the operations manager were present at the time of this visit. Feedback was given about the good outcomes at the end of the visit. The quality rating for this service is two star. This means the people who use this service experience good quality outcomes. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
