This is the latest available inspection report for this service, carried out on 29th January 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Milbury 6 Milverton Road The quality rating for this care home is: The rating was made on: two star good service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andreas Schwarz Date of this annual service review: 2 3 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 6 Milverton Road London NW6 6LH 02084591140 02084591140 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Milbury Care Services Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 6 Milverton Road is located in a quite residential street in Willesden; the home is owned by Milbury Care Services and can accommodate six adults with a learning disability and physical disability. The home is closely located to Willesden High Street, Willesden library, cinema, pubs, cafes and restaurants. Willesden High Road has numerous bus rotes and Willesden Green is the closest tube station. 6 Milverton Road is a detached two-storey building. There is a large kitchen and lounge on the ground floor and access to the first floor is by a through floor passenger lift. People using the services rooms are located on the ground floor and first floor. There is parking in front of the house and a large well-maintained garden at the rear. Fees and charges can be
Annual Service Review Page 2 of 6 2 0 0 1 2 0 0 9 obtained from the registered manager or operation manager on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 20/01/2009. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection 20/01/2009. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home told us that they continue to do well in the following: Interaction with service users, accessing the local community taking into consideration the level of physical disability of the people who live at Milverton Road. Personal care and consideration given to appearance of service users. A clean, pleasant and friendly environment. Meeting health needs. Relationships with external professionals and families. The home has made the following improvements since the last key inspection: Further development of El-box with additional courses; quality initiatives back to basics, sharing information and activities. The home plans to do the following improvements in the next twelve months: Develop a national service user forum, to facilitate contribution to companies polices and procedures. Implement recommendations of Quality Assurance Manager. Develop senior staff and other team members. Over the past year the home informed us about issues relating to relationships with relatives, we feel that this has been managed very well. The home made efforts to improve and create a workable relationship for the home, the service user and the persons relative. We have not received any service users surveys, this is due to people living at Milverton Road being unable to complete the forms independently. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 31st December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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