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Inspection on 12/03/10 for Nevetts

Also see our care home review for Nevetts for more information

This is the latest available inspection report for this service, carried out on 12th March 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Nevetts The quality rating for this care home is: The rating was made on: two star good service 1 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Butler Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Bowling Green Lane Buntingford Hertfordshire SG9 9DF 01763271737 Telephone number: Fax number: Email address: Provider web address:   www.quantumcare.co.uk Quantum Care Limited Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 0 0 41 41 41 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Nevetts is a care home that accommodates up to 41 residents who require care due to old age, dementia and physical disability. It also offers respite facility for up to one service user. It is a two-storey purpose built home that was constructed for the Hertfordshire County Council but has since transferred to the independent/voluntary sector and was completely refurbished at that time. The ground floor comprises an entrance lobby, two lounges, a kitchenette and dining room, the main kitchen, the laundry, two offices and two staff rooms. There are also seventeen single occupancy bedrooms, two assisted bathrooms and four toilets. The first floor is served by a passenger lift. This floor comprises a kitchenette and dining room, two lounges, twenty-four single occupancy bedrooms, three assisted bathrooms and six toilets. The home has ample off-road parking places at the front of the building and gardens at the Annual Service Review Page 2 of 6 1 9 0 2 2 0 0 9 back and side. It is located in a quiet residential area of Buntingford, and is within walking distance of the main shopping area and other amenities. For information on the up to date fees, contact should be made with the manager. Information about the home and the service it offers is contained within the Statement Of Purpose and the Service User Guide. A copy of these and the most recent inspection report are available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection on 10 February 2009. This included :- The Annual Quality Assurance Assessment (AQAA) that was sent to us by the manager. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys - these are sent to the home to get the views of those living their about the care and support they receive. - Information we have about how the service has managed any complaints. - What the service has told about the things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. What has this told us about the service? The manager returned the completed Annual Quality Assurance Assessment (AQAA) and we looked at the information provided. In our judgement the home is still providing a good service. The manager states that they seek the views of the people who use the service through residents reviews, meetings, residents questionnaires, relative and clinicians questionnaires, provider visits and audits. The annual home forum, The manager states they are actively around the home talking to residents and seeking feedback. Thee is an open door policy for easy communication. The AQAA states that they have made changes as a result of listening to people and these include new lighting has been installed in the entrance hall, blinds have been put onto the outside doors in the corridors, several bedrooms have been decorated and larger TVs have been purchased. To promote equality and diversity the manager states they do this through staff training, use of policies and procedures which refer to the Disabilities Discrimination Act, and through the care planning process. The manager states that the barriers they have found over the last 12 months which have hindered some improvements has been recruiting suitable staff due to the lack of public transport in the area, they have tried to overcome thee by looking at flexible working and looking at advertising in the local community. The manager states the improvements for the coming year which have been identified include staff training including more staff achieving NVQ 2, medication. The manager also states that they are undertaking the Gold Standards Framework in Palliative Care in the coming year. To continue with their redecoration plan. Comments received from staff, resident and professional surveys what the service does well includes everyone works really hard very caring toward its residents activities programme very good everyone seems friendly looks after the residents well. Some comments regarding improvements to the service included more permanent staff although the manager is aware of this and are looking to address this. Laundry Annual Service Review Page 4 of 6 as this sometimes comes back all mixed up extra hours on the domestic side to complete task that sometimes get missed due to time more alcohol and hand wash dispensers. Although the manager states these are available in all bedrooms. What are we going to do as a result of this annual service review? We can inspect the service at any time if we have any concerns about the care provided but there is no indication at this time that an inspection is required in the immediate future. The next key inspection of this service will be undertaken in line with our methodology unless information received suggests that an earlier visit is necessary. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!