This is the latest available inspection report for this service, carried out on 14th June 2010.
CQC found this care home to be providing an Excellent service.
The inspector found no outstanding requirements from the previous inspection report,
but made 2 statutory requirements (actions the home must comply with) as a result of this inspection.
Random inspection report
Care homes for adults (18-65 years)
Name: Address: Norwood 60 Carlton Avenue 60 Carlton Avenue Kenton Middlesex HA3 8AY three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Robert Bond Date: 1 4 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Norwood 60 Carlton Avenue 60 Carlton Avenue Kenton Middlesex HA3 8AY 02089070239 02089073711 carltonavenue@norwood.org.uk www.norwood.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Amy Vickers Type of registration: Number of places registered: Conditions of registration: Category(ies) : Norwood care home 8 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 8 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Date of last inspection Brief description of the care home 60 Carlton Avenue is a care home providing personal care, and accommodation for up to 8 adults with learning disabilities. The care home is owned by Norwood, which is a Jewish organisation that provides care for children and adults with learning disabilities.
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home The care home is located in a residential street in Kenton, close to Harrow. The home is situated very close to a park. There are local shops, a large supermarket, pubs, a post office, building societies, restaurants, and other amenities within a few minutes walk from the home. Local bus and train public transport facilities are located nearby. The home was opened in 1997, and consists of a purpose built detached building. There is a small garden area, and parking for 2-3 vehicles at the front of the house. The home includes a flat attached to the main house, where accommodation and support is provided for up to two residents, to enable them to have the opportunity to develop independent living skills. All the homes bedrooms are single; one bedroom has a shower facility. The home has a passenger lift. There is an enclosed, accessible, maintained garden at the rear of the property. Documentation/information about the care home is accessible to residents and visitors. Fees, including additional charges vary according to the individual needs of residents, and are recorded in the resident?s written terms and conditions/contracts. Details of fees can be obtained from the owner. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This inspection was a random inspection that considered the homes performance in a number of aspects. We obtained in advance of the inspection, a completed Annual Quality Assurance Assessment from the home, and surveys from the staff. On the day of the inspection, we toured the premises, interviewed the Manager, Deputy Manager and three members of staff, met the service users present, and examined a range of documents. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 1 5 The registered person must update the Service Users Guide to include details of how to contact the Care Quality Commission. This is so that service users and their representatives knew how to contact the CQC should they have any concerns about the care home. 01/08/2010 2 22 22 The registered person must 01/08/2010 update the organisations complaints procedure leaflet. This is because the existing leaflet refers to the Commission for Social Care Inspection that ceased to exist in March 2009, and provides the contact details of offices that have now closed. This requirement is made so that service users and their representatives know where to make representations if necessary. Care Homes for Adults (18-65 years) Page 6 of 8 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 24 It is recommended that the tiling in the upstairs bathing facility is refurbished. Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
