Annual service review
Name of Service: Ormonde Home For The Elderly The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jenny Elliott Date of this annual service review: 1 2 0 5 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 44 Westerfield Road Ipswich Suffolk IP4 2UT 01473215073 01473253969 ormonde.manager@virgin.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Ormonde Home for the Elderly Number of places (if applicable): Under 65 Over 65 0 14 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ormonde Home for the elderly was first registered in 1978. The home is owned and administered by The Brethren, a Christian charitable non-profit making trust. The building is a large converted Victorian detached house, which overlooks Christchurch Park in Ipswich. The home is reasonably close to the town centre. There are twelve single bedrooms and one shared bedroom, with all rooms having en suite facilities. People have the use of a lounge, dinning room and a conservatory. The bedrooms are located on the ground and first floors; the home is equipped with a shaft lift. There is limited parking to the front of the property, with on road parking nearby. The large garden to the back of the property is attractive and enjoyed by the people living in the home. A statement of purpose, colour photographic brochure and a service user guide provide detailed information about the home, the services provided contractual arrangement
Annual Service Review Page 2 of 5 and the level of fees. At the last key inspection we were advised that the fees ranged from £350 to £550 per week with an additional care supplement for those with higher assessed needs. These charges do not cover additional services such as hairdressing, chiropody personal items such as toiletries, receipt of daily newspapers and personal transport. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was set to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about anything that has happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The service sent us their AQAA when we asked for it. The information was comprehensive and included clear plans for the next 12 months that demonstrate a commitment to continued improvement. The AQAA was completed in a manner that suggested the manager had a reflective and insightful approach to service development and delivery. The service has kept us informed of incidents at the home and shown that they dealt with these appropriately. We have not received any concerns or complaints about the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th May 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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