Annual service review
Name of Service: Pelham Manor The quality rating for this care home is: The rating was made on: three star excellent service 3 0 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 1 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 31 Pelham Road Gravesend Kent DA11 0HU 01474352591 Telephone number: Fax number: Email address: Provider web address:
claire.meredith@nas.org.uk www.autism.org.uk National Autistic Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 7 0 The maximum number of service users to be accommodated is 7 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pelham Manor is a care home providing personal care and support for seven adults with Autistic Spectrum Disorders (ASD). Pelham Manor is owned and operated by the National Autistic Society (NAS). The service was first registered in January 1996. The home is a large detached house close to Gravesend town centre. Shops, pubs, main post office, banks, places of worship, adult education college and other amenities are easily accessible. Bedroom accommodation comprises seven single rooms, three on the ground floor and four on the first floor. One bedroom has an en-suite bathroom. Communal rooms consist of two lounges and one dining room. The home does not have a passenger or stair lift. The property blends into the surrounding area and there
Annual Service Review Page 2 of 6 3 0 1 2 2 0 0 8 is nothing to suggest it is anything other than a family house. There is a small garden at the rear of the property. A small parking area is available at the front of the property. In addition to the residential accommodation the NAS provides workshops in a variety of locations in the Gravesend area for residents from this home, as well as from the community and two other associated care homes. Please contact the home manager for information regarding current weekly fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The last report was very positive and no requirements or recommendations were made. Residents were positive about the service they were receiving, with positive comments also from relatives and other stakeholders. The AQAA indicated a range of areas where improvements have been made in the last year, in particular, it is clear from the AQAA that the home continues to strive for a person centred service. This is evident from the puchase of specialist communication tools, including a video recorder to enable service users to produce DVDs for their individual reviews. The home have also employed an activities coordinator to work closely with residents, ensuring their day service activities and leisure time activities are meeting their needs and aspirations. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do to ensure good outcomes for those receiving a service. For example, looking at ways to improve communication for service users by updating all TEACCH boards and symbols. The home is also continuing to research with service users, opportunities for work experience placements, and looking at further opportunites for social and leisure activities. The home will continue to update policies and procedures, and are particularly looking a developing additional quality assurance documents. Maintenance of the home is ongoing, and there are specific plans to Annual Service Review Page 4 of 6 replace a bathroom and create a sensory area in the garden. What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and the Commission will do a key inspection by the 29th of December 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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