Please wait

Inspection on 23/10/09 for Rainbow Lodge Nursing Home

Also see our care home review for Rainbow Lodge Nursing Home for more information

This is the latest available inspection report for this service, carried out on 23rd October 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Rainbow Lodge Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Robert Bond Date of this annual service review: 0 7 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 14 Madeley Road Ealing London W5 2LH 02089915060 02085671414 kenilworth28@yahoo.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mr and Mrs Gopaul Number of places (if applicable): Under 65 Over 65 20 0 The maximum number of service users who can be accommodated is: 20 The registered person may provide the following category of service only: Care Home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rainbow Lodge is a nursing home for up to twenty younger adults who have a mental health problem. It is situated in a residential area of Ealing close to local facilities and transport. The property is on four levels but there is no lift. There are currently 5 single and 7 double bedrooms in use. The home has a large combined lounge and dining room, and a small communal quiet room that can be used also for meetings. There is a large Annual Service Review Page 2 of 6 None 0 7 1 0 2 0 0 8 secluded garden at the rear of the building and parking spaces for several cars in front of the home. The service is owned by Mr and Mrs Gopaul and they are the Registered Providers. Mrs Gopaul is the Registered Manager. At the time of inspection the fees for the home were from £800 per week upwards. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We requested the home to complete an Annual Quality Assurance Assessment (AQAA). We asked the residents of the home to complete satisfaction surveys for us. We analysed any notifications we had received from the home, and any complaints we had received about the home. We considered the progress made by the home in response to the requirements made at our last key inspection. What has this told us about the service? The AQAA told us that the home had improved in the following ways, and I quote. We have involved the residents at all times during assessments of their needs. We are also looking at the environment the resident lives in, making sure the service has more of a home from home feel such as decorating, changing furniture and carpets to give it a more up to date and comfortable look and style. new armchairs and garden furniture have been purchased. We have empowered the staff by getting them more involved in the activities. This has had a positive affect on support the residents receive as more staff are now competent at supporting the activity. Residents are now more involved in undertaking the daily routine activity such as simple cleaning, shopping, making their own tea, and gardening. We are planning to take residents on short breaks. Staff have improved their communication within the team, working together and raising topics for discussion at team meetings to ensure they are all working in a consistent approach. Staff have also raised awareness of medical and health needs of certain residents as well as monitoring and recording details of situations better, which they are then able to feed back to health professionals when requested. Staff have attended training on general care practices. Up to date policies and guidance from Councils regarding Safeguarding of Vulnerable Adults as well as information on whistleblowing are available to all staff. SOVA is a regular item within team meetings. The home is well decorated, new carpet replacement in rooms has taken place, and residents are encouraged to individualise their room with family pictures. Staff have attended training on Mental Health and Deprivation of Liberty safeguards. We received back 11 completed surveys from residents of Rainbow Lodge. We asked them what does the home do well? and received the following answers: Cooking, good interacting, caring and helping. I like the staff. We see the Manager often and she always chats to us over a cup of tea. The food is good and we are regularly asked what we like and dont like. I always enjoy the food. No one forces me to do things I dont want to do. The staff are nice. We have meetings every week with the Managers and they always give us what we ask for, the next day. Cooking is better. Im free to do what I want. Always have food and drinks when I want. The summer BBQ was really good. Gardening, television, radios, reading magazines, walking exercises. All the above are provided for us. I enjoy laughing with the staff and friends I live with. Annual Service Review Page 4 of 6 Residents have their own choice. they participate in the home activity and get involved in the running of the home. Always good food and nice staff. Weekly meeting with Mrs Gopaul. We go out a lot and are free to do whatever we to do. We also asked the residents, What could the home do better? and got the following answers: Happy as it is. Dont know. Could have more parties. I like a change of biscuits every week. During the last year we have not received any complaints about the home, and no notifications from the home have caused us concern. Our last inspection report contained 8 requirements and 3 recommendations. The Manager of the home supplied us with a detailed action plan for addressing all of them. What are we going to do as a result of this annual service review? It is clear from all of the above that the home has continued to improve. The quality rating of the home will remain as a 2 star home that provides good quality outcomes for the residents. This quality rating will be reviewed at our next key inspection of the home. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!