This is the latest available inspection report for this service, carried out on 13th April 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Roseacres Residential Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Thomas McKervey Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 80-84 Chandos Avenue Whetstone London N20 9DZ 02084455554 02084455589 manager.roseacres@aermid.com www.aermid.com Aermid Health Care Properties Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 35 0 0 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Roseacres is a care home registered to provide care for 43 older people, some of whom may have dementia. Residents? bedrooms are located on both the ground and first floors with a passenger lift and chair lift providing access to the first floor. There are 27 single and four double bedrooms. At the time of the inspection, some internal improvement works had taken place and others were about to commence. The communal rooms, which are on the ground floor, include interconnecting lounges, a conservatory and a dining area. There is a shower room with toilet on the ground floor. There is a large, attractive garden to the rear of the property that is accessible to
Annual Service Review Page 2 of 6 wheelchair users. Roseacres is owned by a company called Aermid Healthcare. The company owns other care homes as well as a domiciliary care service. The care home is situated in a pleasant residential area close to shops and other amenities in the area of Whetstone in North London. The fees for the service range from £513 to £727 per week, depending on whether bedrooms are shared or single. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaint. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We also carried out a random unannounced inspection of the service on the 18th September 2009. What has this told us about the service? We carried out an unannounced inspection of the home on the 18th of September 2009 because we were concerned about two main issues; that the manager had left and that the home had been infested by bed bugs. The problem about the bed bugs was causing serious concerns with a relative of a resident who contacted the Commission. However, the Environmental Health Officer from Barnet local authority assured us that the home was acting appropriately in the way it was treating the infestation. We also learned that Aermid are currently recruiting a new manager for the home. We found during the inspection that the home needs to improve the heating and the standard of cleanliness in a specific residents room, and to ensure that more care is taken about residents personal laundry. In addition, several lampshades in residents bedrooms needed replacing, and the home must ensure that all residents have a medication review at least once a year to ensure that their health and wellbeing is safeguarded. The home was not recording all complaints that they receive. This is necessary to show that they treat these seriously. We made requirements for the home to address these issues and we will revisit these at the next inspection to assess compliance. Before this review, we sent questionnaires to residents and staff to seek their views about the service. We received five responses from residents or their relatives, and two from staff. We also spoke to a relative by telephone who wanted to speak to the inspector. The comments from relatives were mostly positive about the home, for example; My aunt receives excellent care. The staff are attentive and congenial. We can visit at any time, which means that there is nothing to hide. Another comment was; The home provides a safe, clean and friendly environment for my mother. The staff diffuse potentially difficult situations well. Most staff are approachable and have insight into my mothers particular problems. The regular activities lady does a very good job getting the residents involved. Annual Service Review Page 4 of 6 In relation to what the home could do better, we received these comments from relatives; The finance section is a mess. My relative has overpaid and I have been trying to sort this out for two years. Two other relatives were also concerned about financial issues and said that the home should issue monthly statements to show the balance of the petty cash they hold for hairdressing, chiropody etc. The senior managers must address these matters and provide evidence of appropriate accounting of residents personal finances. Staffs comments in our surveys were generally positive about their experience of working in the home, including: Offering training, sufficient staff on duty. The deputy manager looks after the residents very well by maintaining their dignity and treating them with respect. We also received the homes AQAA when we asked for it. In the summary, the home identifies areas where they do well as; providing a homely atmosphere and having good relationships with residents and relatives who prefer residents to remain at Roseacres, rather than transfer to another home if their needs change. We have reduced the number of double rooms to provide more single accommodation. The home identified the improvements they plan to implement as; to enlarge the laundry area, provide a dedicated hairdressing and chiropody area and to improve the nurse station to provide a better treatment area for residents. The home continues to let us know about things that have happened since our last key inspection and they have shown that they generally manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22nd October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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