Inspection on 15/02/10 for Southfields
Also see our care home review for Southfields for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 15th February 2010.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home fully assesses the needs of service users and uses a dependency score, this ensures that the home is adequately staffed and that service users needs can be met. Service users have comprehensive care plans which help staff to deliver the care they need in a way which suits them, whilst promoting independence and allowing them to take responsible risks. Service users find the activities and daily routines are flexible and promote individual choice. The dependency scoring system also ensures the home is staffed adequately so that service users can participate in a range of diverse activities. Service users enjoy the food which is nutritious, well presented and with plenty of choice. Service users know how to make a complaint and felt confident that any complaint they had would be listened to and dealt with. Service users have a clean, airy home with plenty of communal space and a well equipped sensory room, as well as 2 flats to practise skills and live more independently. The staffing rota is arranged flexibly and staffing levels are adjusted according to dependency levels and activities planned. Staff receive the training and support they need to carry out their jobs, and 92% of staff have attained NVQ`s. The ethos and leadership of the home are open and transparent and service users and staff benefit from this inclusive approach. The manager and staff take quality assurance seriously and work to constantly improve the home and the experience of the service users who stay with them.
What has improved since the last inspection?
Many of the bedrooms have been repainted and more are scheduled when they become vacant.
What the care home could do better:
The medication risk assessments are very brief and do not risk assess all aspects of self medicating, though a document has been produced recently which is soon to be tried. Two infection control issues were noted, the lack of a designated hand washing sink in the laundry and the storage of clean towels in a fabric cupboard in a bathroom, though both were dealt with by the manager shortly after the inspection. The infection control audit may need to be reviewed to ensure issues are picked up and dealt with. Service users do not have individually controlled heating in the bedrooms, and some areas of the home were very hot.