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Inspection on 04/01/10 for Swallowfields Care Centre

Also see our care home review for Swallowfields Care Centre for more information

This is the latest available inspection report for this service, carried out on 4th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Swallowfields Care Centre The quality rating for this care home is: The rating was made on: two star good service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mavis Clahar Date of this annual service review: 0 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Swallowfields Care Centre 45 Alexandra Road Epsom Surrey KT17 4DB 01372745903 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Leighton House Limited Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users to be accommodated is 8. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Swallowfields Care Centre is a residential care home, based in a large detached house within easy access to Epsom Town Centre. The home has eight single bedrooms, three on the ground floor and five on the first floor; all with en-suite toilet and bath/shower facilities. The service is able to cater for three service users with a physical disability in the first floor bedrooms. There is no lift in this home so service users using the second floor bedrooms must be able to negotiate the stairs 0 2 1 2 2 0 0 8 Annual Service Review Page 2 of 6 The home offers service users two spacious sitting rooms, dining room, kitchen, and conservatory for those service users who wish to smoke. Service users also benefit from the homes specialist facilities, which include an occupational therapy room, which can be used for a wide range of therapies and life skills development, gymnasium and sensory room. Service users also have access to a good sized and secure garden to the rear of the property and there is ample off road parking to the front of the premises. Overall the home provides a good standard of accommodation for younger adults with needs in the learning and physical disabilities categories of registration. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? This service received a Key Inspection on 2nd December 2008 when a Two Star rating GOOD was made. We looked at all the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service.The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Surveys Surveys were returned to us from eight people using the service and five care workers providing care to service users in the home and from two visiting professional to the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. Information provided in this document was good. We received eight completed surveys from service users, all stating satisfaction with the care and support they receive in the home. Service users informed us that they can make decisions about what they do during the day, in the evenings and at weekends. They also indicated they knew who to talk to if they were not happy and knew how to make a complaint . These surveys also informed us that the staff always treat them well, and listen and act on what they say and that the food provided at the home was good. Five staff surveys were returned and these highlighted the good management of the home. One stated I cant wait to do my RMN studies to gain more knowledge on how to help service users. The AQAA informs us that over 80 of carers have attained NVQ L2 or above and currently the home has employed a Training Co-ordinator who ensures all mandatory and identified training needs are met for care staff and management of the home. Carers work from a detailed person centred care plan which is reviewed daily, weekly or monthly depending on the needs of the service user. Medication training is current and records of medication received, administered and returned to the pharmacy are kept. Staff follow the homes policy and procedure on administering medication. The AQAA informs us that the home ensures equality and diversity issues are incorporated and promoted within the service by having active policies which are reviewed regularly and they are included in their mission statement, statement of purpose and included in the service users care plans. Service users are also Annual Service Review Page 4 of 6 encouraged to be more proactive in deciding which activities they wish to engage in and activities are recorded in their Personal Care plans. Staff are trained in Safeguarding Adults based on the Surrey multi-disciplinary process. The home has not received any complaint since the last Key inspection. One Adult Safeguarding matter was dealt with by the Safeguarding Adults team. The home continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will continue with our inspection plan and the service will receive a key inspection as planned during 2010. Should the service change provider then this key inspection date will be reviewed. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!