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Inspection on 09/04/10 for Terrington Lodge

Also see our care home review for Terrington Lodge for more information

This is the latest available inspection report for this service, carried out on 9th April 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Terrington Lodge The quality rating for this care home is: The rating was made on: two star good service 1 7 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Buttery Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Lynn Road Terrington St Clements Norfolk PE34 4JX 01553829605 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Jaswant Singh Beeharry,Mrs Isabel Beeharry Number of places (if applicable): Under 65 Over 65 0 0 3 22 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Terrington Lodge is a residential care home providing care and accommodation for 25 older people, some of whom have dementia. Mr Jaswant Singh Beeharry and Mrs Isabel Beeharry own the home. The home is located in the village of Terrington St Clements, close to shops, pubs and local amenities. The home is approximately 10 miles from the town of King?s Lynn. The detached building is of traditional design, with a large wing added. There are 19 single bedrooms, and 3 shared occupancy bedrooms. .There is a large lawned garden at the rear of the home, and car parking to the front of the building. 1 7 0 3 2 0 0 9 Annual Service Review Page 2 of 6 At the last inspection, the manager confirmed that the current fee rates for the home were between£348 and £450. They said that all residents or their representatives were advised verbally about the fees and additional costs prior to admission to the home. This is also confirmed in documentation they are given on arrival. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA was returned to us in good time, and contained information about the facilities and service provided to those living in the home. It provided information about the home, and details of staffing including training, together with information on changes that have been made in the home, and planned changes for the future. It also demonstrated how the service takes the views of the people living in the home into account in the decisions made, for example new activities have been arranged both within the home and in the local area, and new menus have been introduced. These changes have been introduced at the request of people living in the home, and they are encouraged to make their wishes known through care plan reviews, residents and relatives meetings and day to day conversation with management and staff. The AQAA indicates that the service maintains a good pre admission assessment, and obtains information from professionals previously involved in a prospective residents care. Individual care plans are in place for everyone living in the home which include detail about the persons social background, health and social care needs as well as likes and dislikes. Information is provided to prospective residents and their families through information packs, the homes Statement of Purpose and the Service User Guide. All new residents receive a welcome pack on admission telling them more about the home and the facilities available. The service continues to offer long term residential care, and currently has 20 residents, funded by either Norfolk County Council or through private arrangements. In the last year, 7 new residents have been admitted to the home. The service follows the same assessment process for any new admission, irrespective of funding Annual Service Review Page 4 of 6 arrangements. People who live in the home have access to a range of activities on a daily basis, both within the home and in the local community and we were told in the AQAA that activity levels have increased over the last year. Changes to the menu have been made following discussions with residents, and a range of locally produced vegetables are always available with meals. The service received a certificate of excellence from the local Environmental health team following an inspection of the kitchen facilities. There have been no major changes to the home in the past year, but a programme of redecoration is ongoing, and will continue this year, together with improvements to the garden. The AQAA showed that there have been no concerns complaints or safeguarding issues had in the past year, and confirmed that procedures remain in place should any issues arise, and that staff receive the required safeguarding training. Recruitment procedures ensure that all staff undertake the required checks to ensure that the residents of the home are not placed at risk, and these procedures are in accordance with the regulations. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th March 2012 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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