Inspection on 20/11/09 for The Georgiana
Also see our care home review for The Georgiana for more information
This is the latest available inspection report for this service, carried out on 20th November 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: The Georgiana The quality rating for this care home is: The rating was made on: two star good service 1 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Snelson Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 10 Compton Avenue Luton LU4 9AZ 01582570650 Telephone number: Fax number: Email address: Provider web address:
Noemailyet.3/7/2007 Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Heritage Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 0 12 44 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Georgiana is located in a residential suburb of Luton within walking distance of a train station. The amenities of the town were a short car journey away. The home was purpose built to meet the environmental standards detailed by the National Minimum Standards 2001 for the care of forty-four frail older people. The proprietor is Heritage Care Homes Ltd that also operated two other care homes in the vicinity. The accommodation is distributed over three floors that are accessed via staircases and a shaft lift. The upper floor is used for administrative purposes, food storage and preparation. The building had been designed to provide four distinct living areas. Each had a lounge/diner and convenient access to toilet and bathing facilities. Small kitchenette facilities for the use of service users and their families were located on the ground and first floor. The home had a hairdressing room that could also be used for chiropody treatment. All of the bedrooms, which were for single occupation, were fitted with call bells and had en suite toilet and washbasin facilities. The building has been decorated and furnished to a high standard and provided an attractive and comfortable
Annual Service Review Page 2 of 6 1 4 1 1 2 0 0 8 environment. The fee is in the range of 450 pounds to 475 pounds. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We carried out this review of the service on 19th October 2009, approximately one year after the last key inspection. At that time the home was rated as a 2 star good service. We looked at all the information that we had received, or asked for, since the last key inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. We received four from residents and two from staff. 3) Information we had about how the service had managed any complaints. 4) What the service had told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people had told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was a clear document that would benefit from more detail, but gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. On the whole people living in the home told us that they were happy there. Three of the four completed questionnaires we received from residents were very positive. One resident felt the food was not always to his/her liking and that it would be good to have more outings. However the AQAA told us that a share in a new bus for the home allowed more outings to take place. All of the questionnaires were positive about the staff and the care provided. We received comments from 2 staff working in the home. Both spoke of the high level of training and care provided. One stated when the time comes I would not hesitate to bring my own mother here. The home has few vacancies and continues to attract staff with an interest in caring for the elderly, including those with dementia. A recent inspection of the kitchen awarded the home 5 stars. Annual Service Review Page 4 of 6 The home continued to let us know about things that had happened since our last key inspection and they showed that they had managed issues well. The provider and the manager work well with us and show us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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