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Inspection on 08/10/09 for The Royd

Also see our care home review for The Royd for more information

This is the latest available inspection report for this service, carried out on 8th October 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: The Royd The quality rating for this care home is: The rating was made on: two star good service 1 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Amanda Lyndon Date of this annual service review: 0 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 27 Selbourne Road Handsworth Wood Birmingham West Midlands B20 2DN 01215543544/523659 01215548700 Telephone number: Fax number: Email address: Provider web address:   www.schealthcare.co.uk West Regent Ltd Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 16 0 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) 16 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Royd offers rehabilitative residential care for up to 16 younger adults with mental health problems and work closely with mental health rehabilitation and recovery teams. Accommodation is spread over two premises 23 - 25 and 27 Selbourne Rd on a core and cluster model. Extensive refurbishment, redecoration and building work was carried out to the home in July 2006. The premises are located next to one another on a residential street in Handsworth Wood and blend in well with other housing in the Annual Service Review Page 2 of 6 1 0 1 0 2 0 0 8 area. The home is conveniently situated for bus routes into Birmingham and around the city on the outer circle. All bedrooms are spacious and offer single accommodation with en-suite bathing and toilet facilities. There are some communal toilets in each house. Both houses have large-scale communal kitchen and smaller laundry facilities. The managers and administrators offices are sited on the 2nd floor of house 23 - 25 and small staff offices are located on the ground floor of each house. There are large lounge and dining areas in each house and both houses have enclosed rear gardens. Copies of our reports are available at the home, on request. Up to date details about the weekly fee to live at The Royd are also available from the home, on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The last key inspection at the home was 10th October 2008. We looked at all the information that we have received or asked for since the last key inspection. This included The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. The previous key inspection. Since our last visit to the home we have not received any complaints or concerns about this service. What has this told us about the service? We looked at the information in the (AQAA) and found that this was clear and gave us all the information we asked for. From this our judgement is that the home is still providing a good service and that they know what further improvements they need to make. They told us that there were currently no vacancies at the home and that there was a waiting list of people looking to move in. The home told us that there are opportunities for people living at the home and other people important to them to put forward their views and suggestions about the service provided. Group meetings are arranged and people are encouraged to complete service satisfaction surveys. They gave us examples of changes introduced in response to suggestions made by people living at the home. This included ways in which to support people to choose college courses and other community based training opportunities. This means that people are supported to develop life skills and promote their independence. Following suggestions made by people living at the home, within the last twelve months people have access to a wider range of leisure and social activities. This means that they have the opportunity to mix with other like- minded people. Plans are in place to arrange more day trips, following a request made by people living at the home. They told us that improvements had been made to the building so that people are provided with a comfortable place to live. A number of areas of the home had recently been redecorated, and plans for further redecoration were in place. They told us that they are planning to replace the lounge furniture so that it is a comfortable place for people to relax in. We sent eight surveys to people living at the home and people important to them, five surveys to staff members, and two surveys to health professionals that visit the home. We received comments from one person living at the home and two staff members. Annual Service Review Page 4 of 6 The number of comments received was limited, however the majority of these were positive in nature about the service provided and included, We work as a team. Excellent manager and regular training. The home told us that people living there could make their own choices about their daily lives for example how they spent their time and what they chose to eat. We did, however, receive a negative comment on one survey in respect of peoples rights and choices. This was brought to the attention of the home manager for action. There is a low turnover of staff and this promotes continuity of care for the people living there. We did identify however that the use of agency care staff had been high over recent months and this suggests that there are not enough permanent staff to cover the shifts. They told us that staff had received training and the vast majority had completed a recognized care qualification (NVQ2). This should mean that they have the skills and knowledge to provide a good standard of care. Staff had received training in how to recognize the early warning signs if the mental or physical health of a person should deteriorate. They told us that staff had also received training about the management of medication. However, during the past twelve months they have told us about two incidents that resulted in people receiving the wrong medication. Actions had been taken by the home to reduce the risk of further incidents of a similar nature, and in addition we have reported this to our pharmacy team. They told us that within the past 12 months they had not received any complaints about the service provided. In addition we have not received any complaints. They told us that they have made one safeguarding referral which we were already aware of. Social Services were satisfied with the actions taken by the home in respect of this. The home tells us about things that happen there, and show that they manage any issues well. They work with us and have shown that they continue to provide good outcomes for the people living there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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