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Inspection on 21/07/09 for Valentine Lodge

Also see our care home review for Valentine Lodge for more information

This is the latest available inspection report for this service, carried out on 21st July 2009.

CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Valentine Lodge The quality rating for this care home is: The rating was made on: 2 star – Good. 0 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review. Has this annual service review changed our opinion of the service? No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Roberts 0 2 1 0 2 0 1 0 Date of this annual service review: 2 1 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable): Conditions of registration: Category(ies): OP and OP with Nursing. Number of places (if applicable): Under 65 20 Over 65 28 Edith Rd, Canvey Island, Essex SS8 0LP. 01268 696955 01268696955 valentinelodge@hotmail.co.uk www.familymosaic.co.uk Valentine Lodge Limited Jill Slater Additional conditions: Have there been any changes in the ownership, management or the service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service: 0 2 1 0 2 0 No 0 8 Valentine Lodge is registered to offer accommodation with nursing care for twenty older people. The home is situated near to local amenities and transport on Canvey Island. There are shared bedrooms on the ground floor, all with a toilet, wash basin and shower, and five single bedrooms on the first floor with hand washing facilities. There are two lounges and a dining room downstairs and there is a passenger lift. There is limited parking to the front and side of the home and an enclosed garden area to the rear. The weekly fee range is £457.00 to £525.00 per week (October 2008). Additional charges/costs are incurred by residents relating to chiropody, purchase of some personal toiletries and hairdressing. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked out all the information that we have received, or asked for about Valentine Lodge, since the last key inspection. We looked at any correspondence that we received outlining any event that may have affected the running of the home, including complaints. We asked the manager to complete an Annual Quality Assurance Assessment (AQAA) form. This form is for the manager to consider and report on how well the service they provide meets the expected outcomes of the people using the service. We sent surveys to the manager to give to residents and relatives asking them to tell us their views on how they think the home is run. We looked at the report that was written about the home’s last key inspection. An Inspector went to the home as part of that key inspection and spent time with the manager and the service users. What has this told us about the service? No correspondence relevant to this report was received by the Commision since the last key inspection. We received one complaint about the home regarding health and safety and this was passed to the health and safety executive for investigation. The manager’s AQAA confirms that they have not had to deal with any formal complaints. Nearly all the service users and relatives who commented in the surveys we received said that they knew how to make a complaint and that on the whole anything that they raised was generally dealt with properly. The manager sent us a completed Annual Quality Assurance Assessment (AQAA) when we asked for it. This was completed well and showed that the manager has an objective approach and is keen to continue to develop the home. There is evidence that they have consulted with service users and their representatives and following this have repainted some bedrooms, purchased new quilt covers and curtains and bought a new large plasma television. They also plan to increase the amount of entertainment provided in the home and daily activities are now displayed so that residents know what is going to happen. The manager said that they could still explore residents’ social and family backgrounds further in order to continue to deveop a person centred approach to the care they provide. The manager says that they need to develop a nutritional risk assessment for the residents in the home and we would concur with this. The staff team appear stable, there is no agency stafff being used and there is evidence throughout the AQAA that staff are attending training. New lights have been installed in the corridors and there are plans in place to renew the corridor carpets. New garden furniture has also been purchased. The residents’ surveys we received showed that people were generally happy with the service offered by the home. Comments showed variable responses with residents saying that they ‘always’ or ‘usually’ got the care and support they needed, staff were available to them and the staff listened to them. Residents were postive about the food provided and well as the activities. Comments included ‘They look after me well and cook well’, ‘I am pleased with everything’ and ‘they help me to keep clean’. Relatives who commented, again gave generally positive but variable responses saying that they Annual Service Review Page 3 of 5 were either ‘always’ or ‘usually’ happy with services in the home. Comments included ‘the care staff make it a happy home’, ‘The owner needs to spend more money on the home’, ‘ there is a good activities officer’, ‘ residents need to get out of the home more’, ‘sometimes residents’ nails and teeth are not cared for properly’ and ‘the attitude of the young staff towards older people needs to improve’. Overall relatives felt that the care provided was good. The last key inspection judged the home as proving a good service. The report said ‘Valentine Lodge has a very homely and inclusive atmosphere. Residents can expect to be cared for well by a competent and caring staff team who have their interest at heart. Residents commented the staff are kind and have a nice manner and I am quite happy to be here, I feel safe and looked after. Residents can be assured that they will be properly assessed prior to admission and that they will have a detailed plan of care put in place that outlines their needs. Staff at the home are good at dealing with residents health care needs in a prompt manner. The manager is very proactive and sees the residents a lot and they feel comfortable discussing anything with her as do the relatives who visit the home. The staff team is quite stable and the training offered to them is quite good. Recruitment of staff at the home is robust and residents can be assured that the staff are properly checked before they start work. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 2nd October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review Care Quality Commission General Public 03000 616161 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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