Annual service review
Name of Service: WCC - The Lawns The quality rating for this care home is: The rating was made on: two star good service 3 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ashley Fawthrop Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Gleave Road Whitnash Leamington Spa Warwickshire CV31 2JS 01926425072 01926831577 jillturley@warwickshire.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Warwickshire County Council, Adult Health & Community Services Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users to be accommodated is 35. The registered person may provide personal care (PC) and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - code OP. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Lawns is a purpose built care home providing personal care and accommodation for 35 older people. This includes a 5 bedded respite / short stay unit which is situated on the ground floor. Warwickshire County Council Social Service Department own and manages the home. The home is in Whitnash on a housing estate, near to Leamington Spa. A local bus service, which circulates between Whitnash and Leamington Spa, stops nearby. All bedrooms are single, 26 of which have en-suite facilities. A passenger
Annual Service Review Page 2 of 6 None 3 0 1 0 2 0 0 8 lift enables access to all levels. At the time of the inspection the fees charged were Social Services weekly rates and depended on the type of stay and the persons financial situation. The fees did not include newspapers, toiletries, chiropody or hairdressing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information we had received or asked for since the last inspection which was undertaken in October 2008. This included the AnnualQuality Assurance Assessment (AQAA) that was sent to us in October 2009. The AQAA is a self assessment tool, that focuses on how well the outcomes for people are being met. It also gives statisitical information about the service. We received 11 surveys from people using the service. What has this told us about the service? The service returned their AQAA within the timescale required for the review, this tells us that the service understands the importance of sending to us up to date information in a timely manner, this gives the information that helps us judge the quality of service provided to people. Assessments are person centred, these are undertaken before the person moves into the home, this gives staff important information before they commence the care plan, this makes sure that staff can meet the individual needs of people. Risk assessments are included in the care plan, these include the likes and dislikes of peoples preferences on how they receive their care. People are actively encouraged to be involved in social activities and follow their own beliefs and customs and are supported to attend their place of worship and be involved in cultural events. The policies, procedures and staff training in safeguarding protects people from possible harm and abuse. There are health and safety procedures in place and risk assessments are undertaken, this make sure that people living in the home, their visitors and staff are in a safe environment and helps reduce the risk of accidents. Staff are supervised and appraised regularly, this gives them the opportunity to discuss their own personal development. Recruitment and selection procedures are robust and include references and checks by the Criminal Records Bureau. This makes sure that people living in the home are protected from potential abuse. There is a quality assurance system where people living in the home and their families and representatives can comment on how the home delivers its care and how the service can develop. People living in the home told us they received information about the service before they moved in. They receive the care and support to meet their needs, there is always some one there to speak to and the meals are good. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection visit by the 29th October 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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