Random inspection report
Care homes for adults (18-65 years)
Name: Address: Woodacre 38 D`arcy Road Tolleshunt Knights Maldon Essex CO5 0RR two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Neal Cranmer Date: 0 3 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Woodacre 38 D`arcy Road Tolleshunt Knights Maldon Essex CO5 0RR 01621819769 01621819078 june.woods@macintyrecharity.org Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Macintyre Care Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 15 Number of places (if applicable): Under 65 Over 65 0 0 0 learning disability mental disorder, excluding learning disability or dementia physical disability Conditions of registration: 15 1 1 One person under the age of 65 years who requires care by reason of a learning disability and who also has a physical disability, whose name was provided to the Commission in May 2006 One person, under the age of 65 years, who requires care by reason of a learning disability and who also has a mental disorder, whose name was provided to the Commission in April 2004 Persons of either sex, under the age of 65 years, who require care by reason of a learning disability (not to exceed 15 persons)
Care Homes for Adults (18-65 years) Page 2 of 8 The total number of service users accommodated in the home must not exceed 15 persons Two persons, over the age of 65 years, who require care by reason of a learning disability, who were accommodated at the home before 1 April 2002, and whose names have been made known to the Commission Date of last inspection Brief description of the care home Woodacre is a residential home for up to 15 people, situated in a village location a short distance away from the town of Tiptree. The home consists of three separate Houses (referred to as Elm House, House 3 and House 4), each providing: five single bedrooms, two bathrooms, a lounge, kitchen diner, conservatory area, and a garden area. A fourth building on site is used for Day Services and office space, and there are extensive grounds. Woodacre provides accommodation and care to people whose primary needs result from a learning disability, although some people living in the home have an additional physical disability, sensory impairment or have additional mental health needs. For people admitted since 2002, the home?s conditions of registration reflect these additional needs. Although the home primarily aims to admit younger adults (i.e. people who are under the age of 65), due to the fact that it provides a home for life, some people living there are now over the age of 65. A statement of purpose and service user guide are available at the home. Current fees are £1100 per week. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This unannounced random inspection visit took place during June 2010, and included a visit to the home. This type of inspection is conducted to monitor how the home is operating, and what the quality of the service is like for the people who live there. The visit lasted for four hours, and before we visited we looked at all of the other information we had about the home. This included the previous key inspection report, and reports of any events that had happened in the home. Some people who live at the home also sent us surveys to tell us what they thought. During the visit we looked at things like care plans, and other general record keeping processes. We spoke to people who live at the home to find out what it is like to live there, and we also spoke to staff about how they make sure peoples needs and wishes are met. Peoples care plans included information about how they wanted to be supported with their privacy and dignity, and there were plans in place to help people to develop their independence. Surveys showed that people are happy with the care and support they receive, and comments were made such as staff always assist me with my personal care and are always very nice. People told us, and surveys showed that everyone knows how to make a complaint if they need to. Records showed that any complaints received are always managed in the right way. Records showed that people are supported by the staff team to access all of the health care services that they need to help them stay fit and well, such as GPS, opticians, dentists and consultant psychiatrists. We saw that staff follow policies and procedures when they are administering medicines, and medication administration records were completed in the right way. Information we have, and records in the home showed us that staff have access to a wide range of training in subjects that help them to support people in the right way. We observed that staff have a detailed knowledge of peoples needs and strive to maintain a good working relationship with the people who live in the home. We saw that there is an effective quality assurance system in place which includes opportunities for people to be involved in the running of the home, and to check that policies and procedures are being followed. This is done by way of audits, manager checks and home meetings. What the care home does well:
People are supported to live the life they choose, and are consulted with about things that happen in the home. Care Homes for Adults (18-65 years) Page 4 of 8 People are supported to be as independent as they can be, by a well trained and knowledgeable staff team Managers and staff work well as a team, in the best interests of the people living in the home. Everyone spoken with said that they were happy with their accommodation and care that they received. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
