Annual service review
Name of Service: 1 Wood Close The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Williamson Date of this annual service review: 1 6 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Wood Close Salfords Surrey RH1 5EE 01293430685 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Ashcroft Care Services Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6. The registered provider may provide the following category of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 Wood Close is a home within the Ashcroft Care Services providing care and accommodation to six male and female Younger Adults with profound learning disabilities. Wood Close is situated on the outskirts of the market town of Horley in the village of Salford?s, in a quiet residential area, with a nature reserve duck pond within a few minutes walk. The home has a seven-seater vehicle, which is used to transport service users to various places of interest and on holidays.
Annual Service Review Page 2 of 6 Service users are encouraged and helped to participate in the activities and amenities offered in the nearby town of Horley and within the Village. All six bedrooms in the home are single rooms with en-suite toilet and washing facilities to three bedrooms. The home has a large garden laid mainly to lawn with a wide range of garden furniture in place for the use and enjoyment of the service users. The fees range from #1,150.00 to #1,800.00 items not covered by the fee are personal items, some holidays and a weekly contribution towards the petrol for the homes vehicle of #12.50. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using this service. It also gave us some numerical information about the service. Information we have about how the service has managed complaints or allegations. What the service has told us about things that that have happened in the home. These are called notifications and are a legal requirement. The previous key inspection report. The service history. Random sample surveys of people who use the service and their representatives. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment when we asked for it. This was detailed and provided us with all the information we asked for. Having looked at the information in the AQAA, the service history, and additional information received since the previous inspection it is our judgment that the home is still providing an excellent service and that they know what further improvements they have to make. Since the last ASR the home continues to operate a structured admission procedure when a vacancy becomes available. The AQAA indicates that needs assessments, care plans, and risk assessments in place continue to be reviewed and updated accordingly. The home has a complaints procedure in place that is available to all service users and their relatives. Since the last ASR the home has been seeking two advocates to act on behalf of service users. This role would also include supporting service users to use the complaints procedure if necessary. There have been no complaints in the last twelve months. The AQAA describes the activities in place, and states that following reviews of care activities have been changed accordingly. There is an ongoing maintenance and refurbishment programme in place. Since the last ASR fire safety work has been undertaken in line with regulatory reform. Further Annual Service Review Page 4 of 6 areas have been identified for refurbishment and will be undertaken in order of priority. The staffing situation has remained well established with agency staff only being used in an emergency. The training coordinator oversees the training and development of staff. Some staff have undertaken a class room based course on equality and diversity. Three more staff have achieved NVQs, two staff are currently undertaking NVQ and one staff member has enrolled to undertake this. Two staff have qualified as shift leaders. Quality audits of the service are undertaken and surveys are sent to relatives and other stakeholders. Feedback is acted upon and results published in an internal report for information. The home continues to inform The Care Quality commission of any relevant events that have occurred since the last ASR and they have shown that they have managed issues well. They work well with The CQC and have shown that their service continues to provide excellent outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 18th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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