Inspection on 09/11/05 for 114 Douglas Road
Also see our care home review for 114 Douglas Road for more information
This inspection was carried out on 9th November 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The atmosphere within Douglas Road is friendly and welcoming. The guests spoken with expressed very positive views about how they are supported by staff during their stays. Staff interaction with guests was observed to be helpful and caring. The staff that were spoken with had a good understanding of the needs of the guests and of their roles within the home. There were good records of guest`s needs and very comprehensive risk assessments in place. The home has a good system of collecting pre admission information, which ensures that any change in care need is identified before admission. Management systems within the home are good. There are good communication systems between management and staff and regular staff meetings take place. The views of guests and carers are also sought via regular guest`s meeting and the homes quality assurance system. Staff said that the manager is approachable and that she has an `open door` approach to managing the home. They also said that they feel confident that she will deal appropriately with any issues raised. The manager is proactive in dealing with situations and liaises well with other agencies and individuals. Responses to CSCI requirements or recommendation have been timely and effective. Training information is recorded and training needs are identified. Progress is also being made to ensure that all care staff have appropriate NVQ qualifications. The home, although purpose built, is well maintained and provides service users with a `homely` environment for short stays.
What has improved since the last inspection?
Evidence that gas and electricity servicing regularly takes place is now available within the home. All medication that guest`s bring into the home is now counted and the amount recorded.
What the care home could do better:
The home should clarify and review, with all guests, whether they are aware of how to summon support during the night.