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Inspection on 13/10/09 for 119 Plymouth Close

Also see our care home review for 119 Plymouth Close for more information

This inspection was carried out on 13th October 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 119 Plymouth Close The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Seel Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 119 Plymouth Close Redditch Worcestershire B97 4NP 01527402287 Telephone number: Fax number: Email address: Provider web address:   www.dimensions-uk.org Dimensions (UK) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Plymouth Close is a traditional detached house in a residential suburb providing a home for up to three people who have a learning disability. There is easy access to public transport and the town centre. The home aims to provide a homely environment promoting independence and dignity. Individuals receive care and support to live as ordinary a life as possible in the community. This involves staff teaching skills and creating opportunities on behalf of individuals. People who live in this home are encouraged to participate in the running of the home and share in the general household activities within their capabilities. Dimensions (UK) Ltd is now the care Annual Service Review Page 2 of 7 provider for the service, having registered with the Commission for Social Care Inspection on 1st April 2006. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual quality assurance assessment (AQAA) that was sent to us by the regional director. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. What other people have told us about the service. What has this told us about the service? We have been informed that one person is currently living at Plymouth Close and is being fully supported by staff to lead an indpendent lifestyle where their health and wellbeing is promoted. We received the annual quality assurance assessment (AQAA) when we asked for it. We got good information from the AQAA. It was very detailed with clear examples of how the service is improving to meet the needs of the person who is living there. The management and staff are able to think of new and creative ways to make sure that their service is able to do the things that matter to individuals. For example the AQAA gave us a lot of information about seeking to make sure staff shift patterns were changed to fit in with the lifestyle chosen by people who use this service. Also barriers have been looked at to ensure individuals with challenging behaviour that requires some support have gudiance from external professionals, such as, speech and language therapists, behaviour analysis and psychiatrists. This should ensure people have varied and stimulating activities to choose from at times which suit them and staff who understand the support they need to reach their lifestyle goals. People who live in the home have individual care plans that are tailored to the persons needs and preferences. Support plans about personal needs and health action plans are good and the AQAA confirms this, The individual has had a service initiated to meet their needs and a support team that is matched to their requirements. This is a service that promotes a person centred approach totally revolving around the individuals wants and needs. The AQAA advises that suport plans are reviewed on a regular basis to allow any changes to be incorporated into them and in practice this is achieved in key worker meetings, discussions during staff supervision and team meetings. The service has a good track record of keeping the Care Quality Commission (CQC) informed about important events in the home. This shows it is managed in a way that has the interests of the people living there, at the centre of what they do. We have not received any concerns about the home in the last year. They have told us that they have not received any complaints and their complaints procedure is available Annual Service Review Page 4 of 7 in an easy read format so it can be understood by all individuals to help them to raise any complaints and or concerns people may have so that these can be looked at appropriately so that resolutions can be found. We are advised through the AQAA that staff are going to receive training in the Mental Capacity Act and Deprivation of Liberty Safeguards (DOLS) which will ensure that staff have the knowledge and skills to enable them to safeguard people who live in the home from harm together with understanding individuals rights. The improvements that are going to take place within the next twelve months so that the environment is homely are, purchase of new carpets, to decorate the bedrooms and complete the games room. Two members of staff out of the four who work at the home have completed infection control training course. This knowledge is utilised in the home when supporting people who live in the home to help maintain the hygeine and cleanliness of the environment. It is good that the service recognises what individuals are able to practically acheive in relation to keeping their home clean so that it is a nice place for people to live. The home respects peoples preferences and needs. Staff has had training in issues concerning Equality and Diversity. Individuals choice of regligious practices is fully supported in a way they prefer. The home has a range of equipment to support peoples health care needs and a variety of home cooked meals are available to suite the preferences and needs of the people who live in the home. Individuals are encouraged and supported in cooking their own meals so that their independence and control over their lives is maintained appropriately as this helps to raise peolpes self esteem in feeling good about themselves. The AQAA confirms that two out of the four members of staff have completed their National Vocational Qualification Level 2 (NVQ) which should make certain staff have the required core knowledge and skills to meet the individual needs of people who use this service. There is a quality assurance system that demonstrates the home is constantly striving in making ongoing improvements for the benefit of the people who live there. The service provider has continued to monitor, evaluate and improve its service to the people who live there. There are clear plans for the future, to change the function of a spare room so that it has a snooker table, darts board and an arts and crafts area. It is refreshing to see that the staffing of the home is based upon an individuals own needs, such as, looking at matching staff gender with individuals who live in the home and ensuring staff shift patterns meet the needs of people living at the home. These examples of improvements made will benefit the people who live in the home to have their say in all aspects of their life. What are we going to do as a result of this annual service review? The service continues to let us know about things that have happened since the key inspection. These indicate that the home is well managed and that they are willing to work with us to provide positive excellant outcomes for people who live there. We are not going to change our inspection plan. A further annual service review will be carried out no later that 7th August 2010. Annual Service Review Page 5 of 7 However, we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who receive care. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!