Inspection on 14/07/09 for 63 Hoveringham Drive
Also see our care home review for 63 Hoveringham Drive for more information
This inspection was carried out on 14th July 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: 63 Hoveringham Drive The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Yvonne Allen Date of this annual service review: 1 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 63 Hoveringham Drive Eaton Park Stoke on Trent Staffordshire ST2 9PS 01782201766 Telephone number: Fax number: Email address: Provider web address:
Hoveringham@choiceshousing.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Choices Housing Association Limited Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have changes to the senior management team. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hoveringham Drive is located on a large private housing estate in the Bucknall area of Stoke-on-Trent. It has access to a small but adequate shopping centre and, via a local bus route, has relatively easy access to the main shopping centres of Hanley and Longton. The bungalow is a purpose built unit that is run by The Choices organisation, who have
Annual Service Review Page 2 of 6 a number of similar homes throughout the Potteries area. This home is registered to provide care for six [currently female] residents with varying degrees of Learning Disability. Two current residents have physical incapacity. The design of the home is based on the domestic model, with six bedrooms, a domestic kitchen/diner, laundry, and a communal lounge. Bathrooms and toilets have been specially adapted to assist those residents with a physical disability. Doorways and corridors are wide to facilitate wheelchair use and have been fitted with grab rails. The open plan layout established by creating an archway between the kitchen and the lounge has achieved its objective of encouraging residents to make more use of the lounge facilities. The property has a small but well kept garden at the rear with adequate seating for use in fine weather. There is a sloping Tarmac covered area at the front for car parking The exterior and interior are in a good structural state of repair. Current fees range from #211.55 to #456.13 per week. Fees are subject to annual review and do not include items such as hairdressing and personal toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We asked the service to send us a Self Assessment tool this is known as the Annual Quality Assurance Assessment (AQAA). We also sent surveys out to obtain peoples views about the service. We looked at any information we have received about the service since the last Key Inspection report. What has this told us about the service? The AQAA was completed well and gives us detailed information about how the service says it meets each outcome for the people living there. The comments contained in the surveys are all very positive They provide a stable, loving and caring environment and the whole of the family are very happy with the care provided at Hoveringham Drive In an ideal world there would be more social activities, days out, weekends away and so on. But I appreciate this has to be balanced against the number of staff and their domestic commitments in the home Our relative has been very happy since living at the home Clients always appear clean and very well dressed. Staff are patient and caring with clients and always show them respect. Staff go to great lengths to give the clients social events. Its a welcoming home where visitors are always offered tea or coffee Toilet facilities are difficult for clients who use walking frames. My relative who can manage alone in the toilet most of the time is unable to wash her hands because the sink is tiny and there is nowhere for her to lean against for support when she loses the zimmer frame My relative is very happy at 63 Hoveringham Drive and as a family we very much wish her to remain there The home makes people feel welcome when they visit and are always helpful in answering any questions I have about my relatives health Nothing is too much trouble. The service is excellent My relative is very well cared for at this home and her needs are met We have not received any complaints or Safeguarding referrals over the last 12 months. Annual Service Review Page 4 of 6 The above tells us that the service still provides EXCELLENT care for the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan for this service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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