This inspection was carried out on 8th July 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Aberdeen House Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Williamson Date of this annual service review: 0 8 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 20 Stockerston Road Uppingham Rutland LE15 9UD 01572823308 F/P01572823308 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: No additional conditions of registration. Mrs Linda-Jane Thornalley Number of places (if applicable): Under 65 Over 65 0 0 18 1 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Aberdeen House is an 18-bedded residential care home for older people. The home, which is a converted farmhouse, is situated in Uppingham, close to the centre of this rural village. Service Users rooms are located on two floors with a shaft lift and a stair lift providing access to upstairs facilities. Service Users have access to a communal lounge / dining room, a conservatory and a quiet lounge. There is a well-maintained patio garden outside. The weekly fee currently ranges from £390 to £490, and there are additional costs for hairdressing, toiletries, transport, chiropody and dry cleaning. Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. A range of documentation was examined forwarded to people so they could comment on the service. The annual quality assurance assessment (AQAA) that was sent to the service: the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It provides the service with the opportunity to inform us what they are doing well and what areas need improvement. Surveys were sent out to people who use the service and staff. We received ten surveys from the people who use the service, and five surveys from staff were returned. We look at what the service has told us about things that have happened within the home and to people who use the service: these are called notifications and are a legal requirement. The findings from the previous key inspection and the results of any other visits that we have made to the service in the last 12 months are included. Relevant information from other organisations and what other people and professionals have told us about the service may be included. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) was completed in May 2009. It told us that the service had identified which areas improvements could be made and focused upon the requirements of people who use the service. The AQAA demonstrated that the service focused upon the needs of the individual. The service ensures people are involved in meetings if and when they wish to enable them to raise issues and be part of the discussions about support delivery. A summary of what the service does well was provided in the further information was obtained from the Annual Quality Assurance Assessment (AQAA), which gives information on the home, and is filled in by the registered manager. Plans for the future include the staff continuing to gather and act on information from service users and their relatives on how the home can improve. From these the manager plans to improve the care planning, giving them more detail; to increase staff training around health and personal care; offer more activities in small groups and on a one to one basis, and increase information on how to deal with complaints especially to newly employed staff, to ensure they are aware how to deal with these type of issues appropriately. Some comments were received from people using and working in the home. These included under what the home does well, we are always looked after well here; (staff) try to make people feel welcome; I am looked after well here; the home is very homely, and clean too; the staff look after thirteen service users in a caring, Annual Service Review Page 4 of 6 friendly environment. What are we going to do as a result of this annual service review? The care home continues to work well with us. We are not going to change our scheduled inspection plan, and will do a key inspection by 15th May 2010. The reasons for this are that information within the AQAA is adequate and assures us that people who use the service are having their needs met. We may request clarification about some of the issues identified as part of this Annual Service Review. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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