Inspection on 05/09/07 for Alexandra House
Also see our care home review for Alexandra House for more information
This inspection was carried out on 5th September 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Residents said that staff and management were always very friendly and helpful towards them, that they were encouraged to retain their independence as much as possible, and that staff welcome visitors. Staff were observed to be friendly and positive towards residents. The inspector observed a relaxed and friendly atmosphere in the home. Residents said that the food was good in general and that they are given a choice for each mealtime. They again said they liked their bedrooms and they could bring in their own things and they liked the garden. Staff said that they are asked to read service users Care Plans and the Policies and Procedures of the home so that they aware of service users needs and are consistent in their work.Facilities are kept in a clean and tidy condition and decoration is of a high standard. Residents said they would feel confident to raise concerns if they ever had any and were satisfied that these would be listened to and acted on by staff and management. Residents said they liked staff spending time with them when they were able to do so.
What has improved since the last inspection?
The water temperature was measured and found to comply with the National Standard of close to 43c to prevent possible scalding to residents.
What the care home could do better:
The welfare of residents would be further assured by keeping full Care Plans regarding residents needs, that there is a written policy in place if medication is out of stock from the pharmacist, all staff not commencing employment until the return two written references, a review of staffing to ensure that staffing levels always meet the needs of residents, that staff receive on going supervision to ensure they receive support to provide a consistent service. It is recommended that Residents Meetings take place to discuss relevant issues reviewing activities, menus etc, and that serious issues appertaining to the welfare of residents are reported to the Commission for Social Care Inspection so that the service`s performance can be monitored