This inspection was carried out on 28th August 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Alvechurch Road, 76 The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tina Smith Date of this annual service review: 2 1 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 76 Alvechurch Road West Heath Birmingham West Midlands B31 3QW 01212580887 01214758741 beverley.hayles@fch.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Friendship Care and Housing Association Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 76 Alvechurch Road is registered to provide accommodation, care and support for up to six adults with learning disabilities. The house is a spacious domestic-scale property located in the West Heath area of Birmingham, close to shops and local amenities, and well served by public transport. There is off-road parking at the front of the house. Accommodation is provided in single bedrooms, two on the ground floor and four on the first floor, which can be accessed either by the main staircase or by a passenger lift. Downstairs there is a good-sized lounge / dining room, kitchen and
Annual Service Review Page 2 of 6 separate laundry. There is also an assisted shower room, with w.c. and wash hand basin, and a further separate w.c. Upstairs are two bathrooms (one assisted), both with w.c. and wash hand basins. The office is also situated on the first floor. To the rear of the property is a secure private garden, with a patio and seating area, and lawn edged with planted border. The current range of fees charged by this service is £326.44 - £743.19 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, including the Annual Service Review 04/08/08. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the home. The AQAA provides information about what has improved and is planned for the future, and current information about the running of the home. Surveys from people who use the service, their relatives, other professionals and staff. We requested 25 surveys and 9 were returned. Information we have about how the service has managed any complaints. Events the service has told us about. These are called Notifications and are a legal requirement. Information from other organisations and what other people have told us about. The previous key inspection 02/08/07 and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. They know what further improvements they want to make to sustain excellence. People living in the home continue to tell us that they are happy there: I like my home very much and where it is I am able to go shopping by myself if I wish to do so...I never want to move. One person likes looking after the home to make it clean and fresh. People enjoy meaningful activities that match their interests or for their personal development, such as a job a keyworker helped arrange. People know who they would tell if they were unhappy or wanted to make a complaint. There are a variety of ways they can express this inside and outside of the service. There have been no complaints or adult protection concerns in the past year. The home told us that they improved: People taking part on a council committee of a Stars in the Sky project about activities and making new friends Promoting daily exercise to keep people mobile and healthy, and travel training Finding a persons lost relative abroad, and arranging bereavement counselling for someone who lost a loved one Annual Service Review Page 4 of 6 Promoting decision making and 3 people have active advocates / befrienders so now everyone has someone special in their lives Fire training for people and staff Adapting a bathroom with an Occupational Therapist for one person which has made a big difference to their life, and arranging chiropody for another to promote mobility Relaxation therapy for emotional wellbeing Police talks about safety in the community, and educating people and staff about abuse Redecorating to peoples choices 8 out of 9 staff have completed NVQ training; staff consistency and no use of agency staff A tracking system so that recording is up to date, and a new staff development scheme There have been no new admissions or discharges, and no changes of staff. The home continues to let us know about things that have happened since our last key inspection and work well with us. Their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 3rd August 2010. However we can inspect at any time if we have concerns about the quality, the service, or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
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