Annual service review
Name of Service: Badgers Wood Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Hannent Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 29 School Road Drayton Norwich Norfolk NR8 6EF 01603867247 01603261114 badgerswood@schealthcare.co.uk www.southerncrosshealthcare.co.uk Ashbourne (Eton) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 45 The maximum number of service users who can be accommodated is: 45 The registered person may provide the following category/ies of service only: Care Home only Code PC, to service users of the following gender: Either, Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Badgers Wood is a care home providing residential care for up to 45 older people. It is situated in a residential area of Drayton, which is approximately four miles from the city of Norwich. There are local shops, pubs and other amenities within the immediate vicinity of the home. Badgers Wood was purpose built in 1986. The accommodation is provided on two floors serviced by stairs and a shaft lift. There are single rooms and some shared rooms. There are enclosed patio areas and grounds, which are visible
Annual Service Review Page 2 of 6 No from residents? bedrooms. by the proprietors. Badgers Wood is one of several homes in Norfolk owned Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the service manages any complaints. What the management has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the service in the past twelve months. Relevant information from other organisations. Any information from other people about the service. What has this told us about the service? The Manager of the home has completed the AQAA in the timescale requested. The detail in this document gives a full picture of the service and the aims to improve over the next twelve months. Clear information gives us a picture of the person centred care offered to each resident. It tells us that new formats of care plans are being used that has information recorded about the persons life, past and present, ensuring that their person centred care is correctly planned and delivered. The AQAA tells us that to make sure the correct care is being given a monthly review of the care plan takes place with a more comprehensive 6 monthly review, involving any people involved with that resident, take part. The Manager also tells us that the home is constantly reviewing the quality of the service provided by issuing surveys and the results are evaluated and acted upon. Communication is also in the form of a regular newsletter that is issued to each resident and also on display in the entrance to the home. We are also told that the home is working on different ways of communication to ensure, when building the persons care plan, that their choices are taken into consideration when communication may be difficult, with the introduction of choice cards. Staff are supported by a Manager and Deputy Manager, (who has covered the period of maternity leave) well. Training is planned and a matrix is in place to ensure all training is offered. The staff tell us that there were some concerns on the way an infectious outbreak was handled but generally the support for one to one supervision and day to day support is managed well. Residents comments received (22 in total) have been completed with the support of Age Concern Volunteers. Although the environment, we are told, could be better, such Annual Service Review Page 4 of 6 as better carpets and bathrooms generally the care is good. Comments such as I feel happy and comfortable with caring and understanding staff to support me, excellent home that I cannot praise highly enough, staff are good but could do with more for one to one time. The home does have an activities staff member and residents do tell us they enjoy the activities but would like to get out more often. We are told that the home now has an improved bathing facility with a walk in shower and that residents have been listened to when changing and decorating rooms is scheduled. Key workers assist the resident in making their own room as homely and personalised as possible. One comment received tells us that the indepth cleaning in rooms could be better and that laundry is sometimes lost or damaged. No complaints or concerns have been received and the home has reported to the Commission notifications that are appropriate under Regulation 37. What are we going to do as a result of this annual service review? We will continue to carry out an Inspection by 07/01/11. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
