Inspection on 02/11/09 for Bourne Hill
Also see our care home review for Bourne Hill for more information
This inspection was carried out on 2nd November 2009.
CQC has not published a star rating for this report, though using similar criteria we estimate that the report is (sorry - unknown). The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CQC judgement.
The inspector found no outstanding requirements from the previous inspection report,
but made 5 statutory requirements (actions the home must comply with) as a result of this inspection.
Random inspection report
Care homes for adults (18-65 years)
Name: Address: Bourne Hill 26 Bourne Hill London London N13 4LH new service which has yet to be given a quality rating The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Wendy Heal Date: 0 2 1 1 2 0 0 9 Information about the care home
Name of care home: Address: Bourne Hill 26 Bourne Hill London London N13 4LH 07901846945 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable): Clo Clo Limited The registered provider is responsible for running the service care home 5 Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 5 The maximum number service users who can be accommodated is 5 The registered person may provide the following categories of service only: Care Home only (PC)To service users of the following gender: Either whose primary care needs on admission to the home are within the following categories Learning Disabilty (LD) Date of last inspection Brief description of the care home Bourne Hill, provides care and support for up to 5 people who have a learning disability.The home is located in southgate, North London. The home is owned by Mr K Ramjaugee. At the time of the inspection there was only one women living at Bourne Hill. Bourne Hill is situated on a busy trunk road, a short distance from southgate. It is
Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home a semi-detached three-storey building, which has parking space at the front and a garden at the rear of the premises. Fees are available on request. Care Homes for Adults (18-65 years) Page 3 of 9 What we found:
To follow up concerns which had been conveyed to us by the London Borough of Enfield. The outcome is as follows: We arrived at the home at 10:30am to undertake an unannounced random inspection. Due to the fact that the home was empty the provider was contacted on the telephone. He then contacted the one identified person living at the home and they returned home at approximately 2:20pm with one staff member. On entering the home we found the home to be free from offensive odours. Following a tour of the home including the bedrooms having sought the permission of the one person living in the home, who also accompanied us along with a member of staff to look around the premises. We found the home to be clean and tidy. The bedroom that the identified person was living in did not have a suitable curtain rail to ensure that the person could have their curtains hung up appropriately. The person informed me that the curtains did not keep out the light to enable them to sleep at night. This persons wardrobe and chest of drawers did not have handles to allow the person to have access to their clothing easily. The record of maintainance undertaken indicated that these maintainence tasks had been acted upon. This was not the case on the day of the inspection. During the tour of the home the kitchen was also inspected. The food stored in the kitchen cupboards and fridge freezer consisted of a range of value processed foods which are high in sugar and salt content. There was a limited amount fresh fruit and vegetables. The quality of the food provided needs to be improved to ensure that it is wholesome and nutritious. A discussion took place with the one identified person living in the home. This person informed us that she had been shopping that day with the member of staff at wood Green shopping centre and had also had lunch out. During the conversation this person also informed us that they were going to move out of the home very soon. This person could not confirm when they were going. However they did inform us that they were going abroad on a holiday with their family. On their return they were going to move into their new home. The manager will need to clarify with the Care Quality Commission the planned arrangements for moving this person out of the home. On the day of the inspection we asked if the staff member knew the name of the acting manager that was responsible for the management of the home. The home is now owned by a new provider. The staff member could not provide us with any information in relation to this person. They were not identified on the homes rota. We saw no evidence that a new manager had been appointed to the home. However following this inspection the provider has informed us that he is making an application for registration. The rota was inspected and appeared very confusing. On the day of the inspection the identified person that was due to work that day had called in sick the evening before. This meant that the sleep in member of staff had covered their shift. The rota needs to be accurate to reflect the actual staffing situation in the home.
Care Homes for Adults (18-65 years) Page 4 of 9 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 2 15 The provider must inform the 12/12/2009 Care Quality Commission in writting of the planned arrangements for moving the identified person out of the home. This will ensure that the person leaves the home in a professional manner. 2 17 16 The provider must ensure 12/12/2009 that more home cooked food is available along with fresh fruit and vegetables. This will ensure that people living in the home are provided with nutritious food. That will promote their health and wellbeing. 3 24 23 The provider must ensure 10/12/2009 that handles are replaced on the identified persons wardrobe and chest of drawers. This will ensure that the identified person has easy access to the clothes that Care Homes for Adults (18-65 years) Page 7 of 9 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action they have stored away. 4 24 23 The provider must ensure 10/12/2009 that the curtain rail in the identified persons bedroom is repaired and made secure. This will ensure that the identified persons curtains can be hung correctly to ensure that the light is kept out of the room. This will allow them to sleep well at night. 5 33 17 The provider must ensure that the rota is clear and accurate and reflects the actual staff on shift. This will ensure that clear up to date information is available to the people that need it. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 10/12/2009 Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
