Annual service review
Name of Service: Bradbury House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Greaves Date of this annual service review: 2 0 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: New Street Braintree Essex CM7 1ES 01376348181 01376327225 bradbury@caringhomes.org Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Greenacres Homes Limited Number of places (if applicable): Under 65 Over 65 0 21 Persons of either sex, aged 65 years and over, who require care by reason of old age only (not to exceed 21 persons) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bradbury House is situated in the centre of Braintree, with easy access to town centre shops and amenities. The home is registered to provide care to 21 Older People (i.e. over the age of 65), and is not registered to admit people with dementia. The home provides 24-hour personal care and support, and has appropriate equipment to meet the needs of people who have limited mobility (e.g. through floor passenger lift, mobile hoist, grab rails, assisted bathroom, etc.). The home is an older style property, decorated and furnished in a homely manner. People are accommodated in fifteen single rooms and three double rooms; all three double rooms have ensuite toilets, as do ten of the single rooms. Communal areas consist of an open plan lounge area, a separate dining room and an outside patio area with seating.
Annual Service Review Page 2 of 6 The home is owned by Greenacres Homes Ltd., and the registered manager is Nicola Leaney. The current fees range from £440.51 to £560 per week. These fees were correct at the Key Inspection of 2007, people considering moving into Bradbury House should consider obtaining more up to dat information from the home. The statement of purpose and service user guide are available in the home on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last Key inspection on 14th April 2007. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. There were no legal requirements but four good practice recommendations made at the last key inspection on 14th April 2007, evidence considered at the Annual Service Review on the 1st April 2008 told us that the manager had taken steps to address these. The managers AQAA stated: We aim to provide high quality personalised individual care within a safe environment whilst recognising the residents rights to continue to have their wishes and choices met, in a loving homely safe environment, to maximise their independence and ensure equality and diversity. All residents have a very in depth care programme, to ensure continuity of care. Included in the areas of planned improvements identified in the managers AQAA were: To refurbish and personalise ground floor bathrooms to residents taste, to support residents whom wish to grow some vegetables ie tomatoes , herbs and strawberries, to commence plans for a new shower/wet room and make other bathroom areas more homely with soft furnishings to residents taste. Other plans identified were to enhance the lives of residents with failing memory loss and confused episodes whereby they receive equal fulfilling social and emotional support comparable to residents with full cognitive capacity. The AQAA stated We have started initiating Life Memory Books for residents with some memory loss. The managers AQAA told us that 100 of the staff team have been trained in all mandatory areas such as moving and handling, safeguarding vulnerable adults, health and safety and fire awareness. The Deputy Manager has achieved train the trainer award in Moving and Handling and the NVQ level 2 training has been achieved by 17 of the 19 care staff working at the home. The manager provided us feedback from this years annual quality assurance questionnaires from both people living at Bradbury House and the staff working there. The results of these surveys showed us that their service continues to provide excellent Annual Service Review Page 4 of 6 outcomes for the people who use it. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18th April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
