Annual service review
Name of Service: Brighton House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joy Hoelzel Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Sneyd Terrace Silverdale Newcastle under Lyme Staffordshire ST5 6JT 01782717484 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Yvonne Hunter Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Staffordshire County Council Social Care And Health Directorate Number of places (if applicable): Under 65 Over 65 28 0 28 0 28 0 Age: Dementia (DE) age 50 and above. Physical disability (PD) age 50 and above. The maximum number of service users who can be accommodated is: 28 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 28, Old age, not falling within any other category (OP) 28, Physical disability (PD) 28 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Ms Yvonne Hunter became the registered manager for the service in November 2008. Date of last key inspection: Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Brighton House is a local authority home accommodating up to 28 elderly people requiring care. Categories of registration include limited numbers of people with dementia care needs, or a physical disability or people with mental health needs. The home provides a very high standard environment that is well maintained. Furnishings, fittings and equipment are to an excellent standard. A capital works programme spanning several months to upgrade areas of the home and improve fire-safety was completed in October 2006. All bedrooms have en-suite facilities, and there are spacious and well appointed communal areas. There is only one shared bedroom, and as this contains a double bed, it is used only for couples, or one person who does not want to sleep in a single bed. The home has 3 separate wings off the main central lounge/dining area each with 9 bedrooms and each having separate lounge and kitchen facilities, assisted bathing and other usual services. One of the wings is used to accommodate 4 people requiring respite care and 5 involved in the re-ablement programme. The re-ablement unit is staffed separately from the remainder of the home and personnel involved include Occupational Therapists, Physiotherapists, Social Worker and other professionals. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection for the service was carried out on 14th September 2007 with an annual service review completed 17th September 2008. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. Eight people living in the home had help to complete our survey. All indicated they are satisfied with the support and help they get from the staff. All eight people indicated that they knew who to speak with if they had any concerns but three people indicated that that did not know how to make a formal complaint. People told us that the service - Provides good facilities. Take care of people very well, and that the Staff are pleasant and helpful. One person told us that they would like to have home cooked traditional meals, but did not offer any examples or suggestions. The Aqaa tells us We have a Catering manager who ensures the provision of a well balanced and nutritous menu on a daily basis. Service users are able to choose from the menu on the same day that the menu is issued. They also have an option of choosing from an alternative menu if they so wish. We received comments from three relatives of people living in the home. They told us The staff are helpful and friendly, the facilities are clean, bright and cheerful. The food and care are all excellent. One person told us that in their opinion communication between the carers and the management could be improved. Annual Service Review Page 4 of 6 Five staff completed our survey and told us that they do communicate well with all health and care professionals and staff. They provide good home cooking and offer different activities in a friendly atmosphere. They told us that the service could improve by providing transport so that people are able to go on more trips and outings. The AQAA informs us that they - Ensure that all service users have person centred care plan tailored to meet their individual needs. Our main focus it to encourage all our service users to maintain their independence as much as possible identifying where the benefits out weigh the risks. We also provide a range of activities specifically designed to provide social, mental and physical stimulation and can be adjusted to suit individual needs. We work very closely with other professional in providing the correct level of support for each individual in maintaining their health, safety and well being. The AQAA documents that they have not received any formal complaints during the last twelve months but they have made referrals to the safeguarding adults team when there is a concern of a persons safety and well being. The service has notified us of these referrals, the conclusion of the investigations and any actions that have been taken. We, the commission, have not received any correspondence relating to complaints or concerns over the last twelve months. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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