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Inspection on 28/06/07 for Broadway North Resource Centre

Also see our care home review for Broadway North Resource Centre for more information

This inspection was carried out on 28th June 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

The service has a very stable and committed staff team, the majority having worked at the home for many years. The staff have developed a great deal of experience and understanding of the service users needs that they care for. This also assists them with the continuity and monitoring the progress of service users receiving regular respite care. The service has also developed good links with the local community services. Comments received from the service users included: "The staff are brilliant" " the staff are wonderful and nothing is too much trouble for them". The community psychiatric nurse was visiting during the inspection and stated that the service provision was "Fantastic" The service also aims to maintain the service users independence whilst they are residing on the unit. The service users are able to come and go as they please. They choose their own meals and are allocated a fridge and food storage space to assist them to maintain their independence. From observation all staff are most professional and make time for the service users, and are available to chat with them and offer support at any time.

What has improved since the last inspection?

Since the last inspection the service has further developed their quality assurance audit. All service users are provided with a questionnaire to express their views about their admission and care received on the unit. The manager then audits the surveys each month. The responsible person is completing monthly audits this was a requirement from the last inspection. The service has been advised by a CSCI pharmacist inspector and updated their medication policy as per their guidance. Service users risk assessments have further developed since the last inspection.

What the care home could do better:

From the service users and staff responses they stated, "There are no improvements that they can think of." It was recommended whilst the unit is waiting for the remainder of radiator covers to be fitted that they complete risk assessments to highlight and minimise any potential risk to any individual service user. Some of the furniture is in need of updating, and when reviewing this area it is recommended that the wardrobes be secured.

CARE HOME ADULTS 18-65 Broadway North Resource Centre Broadway North Walsall West Midlands WS1 2QA Lead Inspector Chris Potter Key Unannounced Inspection 28th June 2007 10:00 Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Broadway North Resource Centre Address Broadway North Walsall West Midlands WS1 2QA 01922 649640 01922 647829 hicklinm@walsall.gov.uk Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Walsall Metropolitan Borough Council Mr Michael Hicklin Care Home 10 Category(ies) of Mental disorder, excluding learning disability or registration, with number dementia (10) of places Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 7th February 2006 Brief Description of the Service: Broadway North Resource Centre provides a short-term residential service for people with mental health problems aged 18-65. The residential services contains a Crisis Unit that offers a twenty-four hour response to the needs of adults experiencing mental health crisis, and a respite service, which enables admissions to be planned throughout the year. The residential service is located on the first floor of the building (which also houses a day service and various social care teams) and consists of nine single bedrooms, three of which have their own lounge areas, two communal kitchens, one having lowered work surfaces allowing for wheelchair access, two communal lounges, two bathrooms and two shower rooms. Additionally there are laundry facilities, a visitor’s lounge, recreation room and a smoking room. Broadway North is located one and half miles from the centre of Walsall, facing the local Arboretum. The building is easily accessible from all areas by car, with local bus services running frequently from Walsall town centre. The weekly fees for the service range from between £38.70 to £98.60 depending on age and circumstances of the service users. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This was Broadway North Resource Centre unannounced key inspection for 2007. The last inspection was in February 2006. This inspection focused on the outcome for the service users and lasted a total of six hours. On the day of the inspection the unit was caring for six service users. Two of the service users care was case tracked, and two other service users were spoken with to ascertain their views about the service they were receiving. The manager was in the process of completing the Annual Quality Assurance Assessment (AQAA) and will forward this to the CSCI when finished. No comment cards were received from service users, relatives or other professionals prior to the inspection. Methods used to inspect the service included a tour of the unit. Case tracking the care for two service users, which included reviewing care records and discussion with them. The opinions of two other service users, five staff members and the community psychiatric nurse was also sought. Some maintenance records and relevant policies and procedures were examined during the inspection. Observation of care practises including staff handover. The manager and senior staff were present throughout the inspection and the inspector would like to thank them for their time and assistance. What the service does well: The service has a very stable and committed staff team, the majority having worked at the home for many years. The staff have developed a great deal of experience and understanding of the service users needs that they care for. This also assists them with the continuity and monitoring the progress of service users receiving regular respite care. The service has also developed good links with the local community services. Comments received from the service users included: “The staff are brilliant” “ the staff are wonderful and nothing is too much trouble for them”. The community psychiatric nurse was visiting during the inspection and stated that the service provision was “Fantastic” The service also aims to maintain the service users independence whilst they are residing on the unit. The service users are able to come and go as they please. They choose their own meals and are allocated a fridge and food storage space to assist them to maintain their independence. From observation all staff are most professional and make time for the service users, and are available to chat with them and offer support at any time. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 7 The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1,2,3,4, and 5 Quality in this outcome area is excellent. Comprehensive assessments of the service users mental and physical health are undertaken prior to a service user being admitted to the unit. This ensures that the service users assessed needs can be fully met by the home. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The home provides information packs for the service users; copies are available in all bedrooms on the unit. These packs contain the relevant information to meet the Service Users Guide. Service users spoken to confirmed that they had received a copy of the welcome pack and found the information useful. Two service users care records were reviewed during the inspection. These included a pre-admission assessment of the service users’ mental and physical health needs. Other relevant information from other professionals was also available within the service users care records. The service users spoken with confirmed that they had been assessed prior to their admission and were Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 10 aware of their care records contents. All service users confirmed that the unit was more than meeting their needs and they stated that both the facilities and staff were excellent. There is a calm relaxed atmosphere on the unit and staff were observed being most respectful to the service users. A good rapport between the staff and service users was obvious. Service users are provided with terms and conditions of residency on admission and a signed copy is retained in the service users care file. The unit invites prospective service users to visit and look around before making a choice about admission. The unit is short stay with the maximum length of stay being two weeks. It is not possible for service users admitted in an emergency to visit prior to admission. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 11 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6,7,8 and 9 Quality in this outcome area is excellent. Individuals are involved in decisions about their lives, and play an active role in planning the care and support they receive on the unit. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The care records for two service users were reviewed during the inspection; the care records clearly showed that service users were being consulted about their care needs. The care plans covered all aspects of the service users mental and physical healthcare needs. Documentation available showed that risk assessments were taking place, and action being taken to minimise the risk once it had been identified. Even with minimising potential risks the Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 12 emphasis, as far as possible, is to maintain the service users independence. The care records showed evidence of regular review and evaluation usually several times a day. It was recommended that when dietary issues are identified that a nutritional risk assessment is completed and weight monitored and recorded for their stay on the unit. All staff spoken with reported that they access the care records and find the information relevant in assisting them to meet the service users care needs. In addition to the care records the unit has a thorough handover to update all staff about any changes in the service users conditions, and advise them of any new admissions expected to the unit. The inspector listened to a staff handover and found this to be really informative. Service Users confirmed that they can talk to the staff at any time of the day or night, and confirmed that all staff always make time to listen to them. Comments received from the service users were most complimentary about the staff, comments included “The staff are wonderful, nothing is too much trouble for them.” “Everyone is supportive”. Staff were observed being respectful to the service users, and a relaxed atmosphere was evident. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 13 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 11,13,15,16 and 17 Quality in this outcome area is good. The home enables service users to make choices about their life style, and provide support to further develop any skills. Social, educational, cultural and recreational activities meet the individual’s expectations with the exception of where any potential risk to the service user has been identified. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The unit encourages the service user to regain and maintain their level of independence on admission. Service users care plans have social needs recorded and what activities/hobbies the service user usually participates in are also recorded. Following risk assessments service users are encouraged to continue with these unless it is affecting their physical well-being. Service Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 14 users are encouraged to go out, do their own cooking, laundry and clean their rooms. The service users felt this was useful and enjoyed the flexibility and support of the staff to enable this. One resident advised the inspector they were enjoying regular walks in the arboretum, catching up on reading and personal time. The home welcomes visitors at any time of day, the majority of visitors tend to visit in the evenings. All staff respect the service users wishes if they do not wish to see relatives. A service user confirmed that they had received visitors whilst staying on the unit. All staff were observed being respectful to the service users, and service users confirmed that staff were always helpful, and respected their wishes. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 15 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18,19 and 20 Quality in this outcome area is excellent. The health and personal care that service users receive is based on their individual needs. The principles of respect, dignity and privacy are put into practice. This judgement has been made using available evidence including a visit to this service. EVIDENCE: All staff were observed interacting well with the service users in an unobtrusive manner. The service users appeared at ease on the unit and were going about their daily routines. Two service users confirmed that the staff are available for them 24 hours a day, and always make time for them. The staff maintain detailed records about the service users day, and also verbally handover the information to the staff covering the next shift. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 16 Service users generally remain with their own general practitioner (GP) given that their stay on the unit is for a maximum of two weeks. During their stay the service users are reviewed with the appropriate professionals and decisions are made on how best to support the individual in the community. Some service users go on to receive regular respite admissions to the unit. The staff maintain a record of any review, and any changes to their medication in the service users care file. Following the last inspection the pharmacy inspector from CSCI visited the home and advised on their management of medication. The home has developed a new policy implementing the guidance from the pharmacy inspector and provided training for all staff to follow. All staff have received accredited training in medication. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 17 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22 and 23. Quality in this outcome area is good. Service Users who use the service are able to express their concerns, and have access to a robust, effective complaints procedure. Service users are protected from abuse, and have their rights protected This judgement has been made using available evidence including a visit to this service. EVIDENCE: Service users who were asked confirmed that they were aware of how to make a complaint and whom they would tell, but advised the inspector that they could not find any faults with the unit. The home has a clear and effective complaints policy that is in accordance with the local authority complaints system. A copy of the complaints policy is provided to all service users in the welcome pack on admission to the unit. The home maintains a complaints register and this was available during the inspection. The unit had received two formal complaints since the last inspection, which had been investigated appropriately. All staff are provided with training for recognising any potential abuse. Staff spoken with confirmed that they would have no hesitation in reporting any poor practise. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 18 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24,25,26,27,28 and 30. Quality in this outcome area is good. The physical design and layout of the home enables people who use the service to live in a safe, well-maintained and comfortable environment, which encourages independence. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Following the last inspection the unit replaced the signs directing visitors to the unit and commenced a visitor’s book, which is being maintained. The unit has also provided a smoking room with and extractor fan to comply with the recent change to the law regard to smoking. The unit is on the first floor of the premises, which is served by a lift. The home provides single accommodation for all ten-service users and there are Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 19 three lounges, two visitors rooms and ample toilet and bathrooms. Service users also have access to the gardens when the weather permits. The home is in good decoration throughout and the bedrooms for service users are comfortable. The bedrooms for respite have a lounge area and television to provide more independence for the individual. The rooms used for the crisis admissions are smaller and without televisions to try and encourage the individual to mix with the staff and other service users. Two kitchens are well equipped with two ovens in each, and each service user has a fridge and storage cupboard to keep their food in. In addition the home provides a freezer and a good food supply to assist service users who need support and assistance with preparing meals. The unit also has a laundry for service users to wash and dry their clothes whilst staying on the unit. Four service users were spoken with during the inspection and all confirmed that they found their rooms and communal areas to be more than adequate. The unit tends not to accommodate service users with high physical needs so they do not have specialist equipment. But stated that they could manage a service user in a wheelchair, the one kitchen has lowered work surfaces to assist them to maintain their independence. The local authority maintains the building and has contracts in place for the servicing and maintenance checks to be completed. Hot water outlets have thermostatic control valves fitted and all windows have window restrictors fitted. It was recommended whilst the unit is waiting for the remainder of the radiator covers to be fitted that they complete risk assessments to highlight and minimise any potential risk to any individual service user. Some of the furniture is in need of updating, and when replacing wardrobes it is recommended that the wardrobes are secured. All areas of the home were observed to be clean and tidy, no odours were evident in any part of the home this is commended. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,32,33,34 and 36 Quality in this outcome area is good. Staff in the home are trained, skilled and in sufficient numbers to support the service users who use the service, and to support the smooth running of the service. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Six staff were spoken to during the inspection and were clearly aware of their roles and responsibilities. They all confirmed that suitable training had been provided and they felt appropriately trained to meet the needs of the service users. Staff stated that they felt well supported and confirmed that the managers were approachable and helpful. The manager confirmed that regular staff and service users’ meetings are held. Minutes from these are maintained for reference. All staff receive regular Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 21 supervision and annual appraisals, which they find helpful in monitoring their progress and training needs. The home was currently recruiting for a night carer and the applications forms for these potential applicants were reviewed. The quality of the applications varied. The home follows the local authority’s procedure, and all the applications are initially processed by a central office and when complete forwarded to the manager to review. Interviews are carried out in the home. Prior to staff commencement appropriate checks are completed. The unit provides sufficient staff for the number and dependency of the service users. Staffing levels are continually monitored to ensure that the needs of the service users are met. Specialist services are accessed as required for example community nurses. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 22 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37,39,42 Quality in this outcome area is good. The management and administration of the home is based on openness and respect, has effective quality assurance systems developed and implemented by a competent manager. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The manager and care manager’s demonstrated a good level of knowledge about the home and the service users care needs. Service Users spoken with spoke highly of the manager and staff and confirmed that they felt listened to and supported. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 23 The home has a quality audit system in place. The manager completes a selfassessment report based on the national minimal standards annually. Service Users complete questionnaires about their admission and stay on the unit these are audited every month. The results from the audits are available at the home on request; the results were positive and most complimentary about the service and staff. It was further recommended that this be expanded to ascertain the views of other professionals who use the service provision. Service users manage their own finances whilst on the unit and are invoiced for the care following their admission. Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 4 2 3 3 3 4 3 5 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 2 25 3 26 3 27 3 28 3 29 X 30 4 STAFFING Standard No Score 31 3 32 3 33 3 34 3 35 X 36 3 CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 4 4 3 X LIFESTYLES Standard No Score 11 3 12 X 13 4 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 4 4 3 X 4 X 3 X X 3 X Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 25 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard YA17 Good Practice Recommendations It is strongly recommended that nutritional assessments be expanded in relation to health, social and environmental factors. These should then be incorporated into assessments and action plans. It is strongly recommended that whilst waiting for the remainder of radiators on the unit to be covered that a risk assessment is developed, to minimise any potential risk to individual service users. In replacing and upgrading the furniture in the bedrooms that the home secure the wardrobes to assist in minimising any risk to service users. 2 YA24 3 YA24 Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection Worcester Local Office Commission for Social Care Inspection The Coach House John Comyn Drive Perdiswell Park, Droitwich Road Worcester WR3 7NW National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Broadway North Resource Centre DS0000036497.V343863.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. 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