This inspection was carried out on 10th November 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Bromsgrove Road, 5 The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Emily White Date of this annual service review: 0 9 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 5 Bromsgrove Road Droitwich Spa Worcestershire WR9 8LR 01905774263 Telephone number: Fax number: Email address: Provider web address:
www.macintyrecharity.org MacIntyre Care Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 4 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 5 Bromsgrove Road is registered to provide residential care for up to 4 adults who have a learning disability, and may accommodate one person with an additional physical disability. The premises is a semi-detached property, situated on the main road on the outskirts of Droitwich Spa, within easy access of the town centre, and various amenities and facilities. The Registered Provider is MacIntyre Care, who has recently taken over this responsibility from the Royal Mencap Society. The stated purpose of the organisation is, `to be recommended and respected as the best provider of services for people with learning disabilities throughout the United
Annual Service Review Page 2 of 7 Kingdom?. Information provided states current weekly fees for this service range from #400.32 to #567.80. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Date quality rating was made 16/08/2007 Date by which we will do a key inspection 16/08/2010 Date of last key inspection 16/08/2007 We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We have not had any complaints or concerns about the service in the past twelve months and the service has not reported any incidents to us that give cause for concern. The AQAA tells us that people using the service are able to give feedback about their home through house meetings, link worker meetings, the complaints system, and advocacy. People outside of the service help to complete quality assurance Annual Service Review Page 4 of 7 questionnaires with people who use the service so they can give a true opinion. The service tells us they have made several improvements in the past twelve months. These include: People who use the service being involved in the recruitment and training of staff Better planning so that people can have one to one time with staff when it suits them best Improving communication through using peoples preferred methods such as signing and symbols Involving people who use the service fully in their chosen lifestyle, which includes hobbies, holidays and tasks around the home and garden A new medication policy and training for staff, and updating training in the protection of vulnerable adults. Staff have also had dementia training relevant to the changing needs of people using the service. New refurbishment of bathroom in consideration to the needs of individuals with older needs and with restricted mobility The AQAA also tells us that the service has plans for further improvements in the next twelve months. These include: Working on communication and developing an accessible complaints procedure that people who use the service can use Training for staff on the Mental Capacity Act and Deprivation of Liberty Standards Using a new care plan template which can be better personalised for people using the service Improve peoples understanding of healthy lifestyles We received surveys from staff and representatives of people using the service. Comments include: X is always happy, well dressed and clean, X always has a good packed lunch and plenty of money X is taken regularly for check ups regarding health Communication with the home is very good, staff are always happy to discuss any issues, the staff all seem to have a good caring attitude I cannot think of any area where the home needs improvement Offers a quality, caring service Annual Service Review Page 5 of 7 Staff tell us they are fully supported by their managers and have all the training and information they need to do their jobs properly. Staff say they were recruited safely and there are usually enough staff to meet the needs of all people using the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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