Inspection on 01/12/08 for Brook House
Also see our care home review for Brook House for more information
This inspection was carried out on 1st December 2008.
CSCI found this care home to be providing an Adequate service.
The inspector found no outstanding requirements from the previous inspection report, but made 2 statutory requirements (actions the home must comply with) as a result of this inspection.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The manager is aware of the areas for improvement that are needed at the service. He has started work to improve many areas. The staff team is now more stable and is becoming aware of how to work in a way that focuses on the people using the service. People`s health and personal care needs are met.
What has improved since the last inspection?
The manager is now registered as manager. He has some dedicated management time to focus on improving the service. A domestic staff member is to be employed which will allow support staff to spend more time with people using the service. People`s personal support plans are up to date. Records show all the right checks are made about staff before they start work, so people are sure staff are fit to work with them. Training plans are up to date which means staff have the training and support they need.
What the care home could do better:
Records relating to how people make decisions and how the service protects people must be to date and meaningful so the service can demonstrate it is meeting people`s needs. The service must be able to show that there are regular reviews of all needs, including social and emotional, and record the contributions made by people using the service. Complaints, however small they may appear, must be responded to appropriately so the service can demonstrate it takes people`s opinions seriously. People should be supported in activities within and outside of the house that increase their independence. The service must pursue re-assessments of people`s needs as the house and staffing levels will continue to become less suitable as people`s needs change.